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My favorite Web 2.0 themes: SOA and business applications as advertising platforms

by Dana Gardner

In my winding discovery tour at the Web 2.0 Expo in San Francisco this week I’m sniffing out two of my favorite themes these days. I’m looking for how SOA and Web 2.0 relate, and I’m listening for the rumblings of how innovative advertising will augment the subscription model for SaaS and mashed-up web services in business use.

So far I’ve been able to find a SOA angle for many of the approaches on display and solutions that are top of mind in conversations here. That is to say, many Web 2.0 features and functions will have a bearing on the enterprise, even if they find traction first through use-cases in the consumer-facing web.

The social media mechanisms can provide value to how IT provides productivity to workers, and allows workers a freer hand in making their jobs faster and easier. As for the contextual or semantically endowed ads, I’m getting less resistance to the notion than in the past. It’s no longer taboo to think about ads in your spreadsheet or ERP interface. This tells me that attitudes toward useful ads — perhaps sanctioned in some way for business use only — in the context of work, as a quid pro quo for low-cost hosting and application services availability, is an inevitable part of out future.

Indeed, I asked about business apps as platforms for ads in a press conference with the expo’s organizers. They reacted lukewarm to the idea, but not with antagonism. One person thought that Microsoft was in the best position to begin to explore these models. We should also expect more from Google on this level as well.

A best example of the intersection between SOA and Web 2.0 here at the expo came in a discussion with JackBe, which is exploring more commonality between SOA activities and Web 2.0-type RIAs. What really grabbed me in my chat with JackBe CTO John Crupi was the recognition that governance needs to permeate beyond the server to the client — to provide a two-way street for services use and access. And this malleable governance needs to be of a federated variety such that the top-down inputs and attention learning from the users can play a role within the larger guidelines set from the bottom up by IT.

I’m not saying we see this yet in the field much, but the best of Web 2.0 social wisdom benefits coupled with the security and use-governance policies enforced by IT necessities makes for a powerful combo. It’s about a hybrid approach to how to manage SOA and business processes that protects IT while tapping the experience and innovation of end users. The wisdom of the workers? Incidentally, we discuss how the way governments operate offer some concepts about how IT and services might be governed in a recent BriefingsDirect SOA Insights Edition podcast and transcript.

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1 Comment »

  Joe Labbe wrote @ April 18th, 2007 at 1:50 pm

I agree that the day of sponsored software running within the enterprise in a sanctioned manner is coming. The key is striking a balance for the user between value and “intrusion”. For example, our Ratchet-X solution bridges the last mile between data sources (primarily web services, eforms and other application screens) and the applications people use every day. In effect, Ratchet-X makes the user’s existing application a mashup without requiring changes.

In order to do this, Ratchet-X has a keen understanding of the user’s context in terms of the application in use, function being performed and data being sought. We’re seeing significant interest from service providers that are willing to pay a premium above traditional seatch engine click rates to advertise their services to folks at the point they need those services. As a provider of credit reports, would rather wait for someone to find you via a search engine or be able advertise to to a prospect when s/he is adding a vendor to his accounting system?

We’re findning less and less resistance from customers in accepting that kind of context-based advertising assuming: the ads are truly relevant, the software itself provides value and sensitive information is protected and shared only in the abstract with providers.

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