Shiv — of course, new people in the enterprise will create pressure to use the tools they know. But that’s not the change Davenport was questioning. He was questioning whether the new tools will change *the enterprise itself,” making it more democratic, etc.

I am commenting on what I think is something of a misunderstanding in the question itself — and in a way you echo the misunderstanding by *assuming* that the use of new tools *is* the transformation some people are hoping for.

These new tools change *enterprise work*; they change the ways we do our jobs, making it much easier to be productive and giving us access to people and information that can up the quality of our work. *That* is why they will be used widely. The question of whether they change organizations in any further sense is still open.