Comments on: The Paradox of Enterprise Knowledge Management: What Does it mean for Enterprise 2.0 http://www.fastforwardblog.com/2007/06/13/the-paradox-of-enterprise-knowledge-management-what-does-it-mean-for-enterprise-20/ Sat, 07 Nov 2009 18:38:51 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Rika http://www.fastforwardblog.com/2007/06/13/the-paradox-of-enterprise-knowledge-management-what-does-it-mean-for-enterprise-20/comment-page-1/#comment-17135 Rika Tue, 19 Jun 2007 05:42:08 +0000 http://fastforwardblog.com/2007/06/13/the-paradox-of-enterprise-knowledge-management-what-does-it-mean-for-enterprise-20/#comment-17135 A centralized KM planning process will also go far towards managing expectations for both content producers and consumers. Often, these are cross-functional, and mis-communications and unmet expectations occur - these are the fuzzy things that the central group can meet. Social web tools such as blogging and wikis are great for collaboration, but do remember there are many technophobes in the enterprise who barely caught up with email and certainly are not ready for openness and self-service approach of the social web. That's where a centralized approach will help. Remember, the ultimate aim of KM is to serve the business. If the most optimal approach turns out to be email-based, then that too is EKM. A centralized KM planning process will also go far towards managing expectations for both content producers and consumers. Often, these are cross-functional, and mis-communications and unmet expectations occur – these are the fuzzy things that the central group can meet.

Social web tools such as blogging and wikis are great for collaboration, but do remember there are many technophobes in the enterprise who barely caught up with email and certainly are not ready for openness and self-service approach of the social web. That’s where a centralized approach will help.

Remember, the ultimate aim of KM is to serve the business. If the most optimal approach turns out to be email-based, then that too is EKM.

]]> By: Bill Ives http://www.fastforwardblog.com/2007/06/13/the-paradox-of-enterprise-knowledge-management-what-does-it-mean-for-enterprise-20/comment-page-1/#comment-16113 Bill Ives Thu, 14 Jun 2007 17:20:18 +0000 http://fastforwardblog.com/2007/06/13/the-paradox-of-enterprise-knowledge-management-what-does-it-mean-for-enterprise-20/#comment-16113 Lyndar - good points. Any centralized planning should not be an obstacle to indiviudal initiatives which arr epart of the essence of enterprise 2.0. However, sometimes a common structure can increase cross-entperise collaboration and communication. In addition, the central group can be a clearing house for lessons learned from individual efforts. Lyndar – good points. Any centralized planning should not be an obstacle to indiviudal initiatives which arr epart of the essence of enterprise 2.0. However, sometimes a common structure can increase cross-entperise collaboration and communication. In addition, the central group can be a clearing house for lessons learned from individual efforts.

]]> By: Lyndar http://www.fastforwardblog.com/2007/06/13/the-paradox-of-enterprise-knowledge-management-what-does-it-mean-for-enterprise-20/comment-page-1/#comment-16088 Lyndar Thu, 14 Jun 2007 16:00:26 +0000 http://fastforwardblog.com/2007/06/13/the-paradox-of-enterprise-knowledge-management-what-does-it-mean-for-enterprise-20/#comment-16088 You nailed it when you said "KM and portals must focus on real business challenges at the functional and process level." But in these days of blogging, tagging, RSS, wikis and social networks, why engage in a centralized KM planning process? Information flows naturally when people have the tools they need, and most of these tools are broadly available, for little or no cost, via the web. The trick is changing reactive enterprise tendencies to block information flows because of perceived threats, and to view new technologies through the lens of the opportunity they offer. You nailed it when you said “KM and portals must focus on real business challenges at the functional and process level.” But in these days of blogging, tagging, RSS, wikis and social networks, why engage in a centralized KM planning process? Information flows naturally when people have the tools they need, and most of these tools are broadly available, for little or no cost, via the web. The trick is changing reactive enterprise tendencies to block information flows because of perceived threats, and to view new technologies through the lens of the opportunity they offer.

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