by Jim McGee
August 14, 2007 at 12:11 pm
· Filed under Enterprise 2.0
One of the recent additions to my feed subscriptions is Confused of Calcutta by JP Rangaswami. Recently, he’s been thinking about Facebook and its potential role in Enterprise settings. Today’s installment has an interesting riff on the nature of knowledge management. It dovetails nicely with some of the things I’ve had to say about visibility and knowledge work.
Facebook and the Enterprise: Part 5: Knowledge Management
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Knowledge management is not really about the content, it is about creating an environment where learning takes place. Maybe we spend too much time trying to create an environment where teaching takes place, rather than focus on the learning.
Since people want to learn by watching others, what we need to do is to improve the toolsets and the environment that allows people to watch others. It could be as simple as: What does my boss do? Whom does she talk to? What are her surfing habits like? Whom does she treat as high priority in terms of communications received? What applications does she use? Which ones does she not use? When she has a particular Ghost to deal with, which particular Ghostbuster does she call?
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I agree with your comments about knowledge management. One of the big problems I’ve seen with implementing a KM solution in an organization is whether it creates an environment where people can easily learn from each other. Knowledge Management solutions often focus too much on having a content repository, but don’t focus on the real problem – how to stimulate collaboration. When you need help, who is the best person to get the answer from? How do you find out if your expertise can help others? Tacit Software (my company) and others are trying to solve this problem, but it’s a tricky one.
It’s heartening to see that I’m not the only one pushing this particular barrow. JP’s post, too, reinforces my belief that I’m on the right track.
I gave a talk yesterday at a significant Australian IM/KM conference entitled Knowledge Worker 2.0 – Power to the People that delves into these notions. The audience there, primarily librarians, knowledge managers, information managers and records managers took it remarkably well, as I was messing a little with their sacred cattle. Your readers may also be interested in it.
Thanks for sharing your presentation. It’s very nicely done. I’m actually not terribly surprised that your audience responded well. They have the most opportunity to appreciate the gaps in their current efforts. I’m more intrigued by the problem of how we can get decision makers to grasp the same message.
More important is Stephen’s recent post and the introduction of an event called Office 2.0 — hmm, Enterprise 2.0, Office 2.0 — different, same?
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