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Andy Carvin advises an unusual Client - Has Good Advice for us all

by Rob Paterson

This is so cool that I had to quote Andy in full - My read of the client is that they are very sophisticated in the use of Social Media and could teach the US Military a lot if they chose to listen to an expert practitioner. The Roman Army was never too proud to learn and to take on technology from their opponents.

Ayman Al-ZawahiriAccording to Al Jazeera and a number of other news sources, the latest video from Osama bin Laden’s wingman, Ayman Al-Zawahiri, came with a brief note that Zawahiri would like to take questions from the public and answer them in his next propaganda video. The Al Qaeda-associated websites that first published the video said that Zawahiri would conduct an “open interview” in which user questions could be submitted over the Net. However, they didn’t go into too much detail as to how those questions would actually be collected or selected.

Just in case Dr. Zawahiri is reading this blog, I thought I’d offer some friendly suggestions, from one Web 2.0 enthusiast to another.

1. Accept tough questions. If all of the questions you answer are along the lines of, “What’s it like to be the coolest surgeon-turned-terrorist?” “What’s your favorite hidout?” or “Diamonds or pearls?” you’ll quickly lose credibility among bloggers.

2. Be sure to vet the people asking the questions. You may have heard that CNN and YouTube recently had a debate in which some of the people whose videos were used had connections with various political campaigns. CNN is still taking a tongue-lashing from the blogosphere, and Anderson Cooper even had to issue an apology. So when you select questions, be sure to note publicly if they have any potential conflicts of interest, such as, “This question comes from David, who as an undergrad attended a rally against the Israeli occupation of Palestine and once sent Yassir Arafat a birthday card.” There’s nothing worse than having anyone question your professional integrity.

3. Consider using open source.
I’m sure you must be a big fan of Digg, so perhaps you’ve come across Pligg, an open source content management system that lets you do Digg-liking social news polling. The online community is a sucker for anyone who embraces open source, so that’ll go a long way in getting coverage on sites like Techcrunch, Boing Boing or maybe even Slashdot. Speaking of Slashdot…

4. Be prepared for the Slashdot effect. If you’re gonna ask the public to contribute questions, be prepared for the traffic. If your server goes down for even a few minutes, you’ll never hear the end of it, and it’ll be the last time Osama lets you pull a stunt like this. And who wants to go back to the old-school way of coming up with your own questions when all the cool kids are doing otherwise?

5. Trust your users. If the public rates a question particularly highly, you ignore it at your own risk. There’s nothing worse than participating in a social news project only to find out that the editors have completely ignored the community’s preferences and gone with a question they wanted to use.

6. Consider tagging. One failing of the YouTube debate was that users had to go to YouTube to submit their questions. 10questions.com, on the other hand, let users go to a variety of uploading tools and then “tag” that content with a keyword, so it could be aggregated easily. For example, if you told users to upload their question to whatever site they chose (including their own blog) and tag it AskDrZawahiri or AskATerrorist, you’d go a long way in terms of winning kudos from folks who are skeptical of anything YouTube does.

7. Remember to have fun with it. You’re bound to get lots of questions like “How could a person trained to do no harm adopt a philosophy that seeks to do as much harm to innocent people as is humanly possible?” or “What do you expect to gain from killing so many of your fellow Muslims?” Try mixing it up a bit and consider questions like, “So Ayman - what’s the story with your forehead?” You know you’re bound to have that question rise through the voting ranks like a softball question for Ron Paul, so why not embrace it? You know we’re all dying to know.

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