Comments on: Remember Intranets? http://www.fastforwardblog.com/2008/01/10/remember-intranets/ Sat, 07 Nov 2009 18:38:51 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Paula Thornton http://www.fastforwardblog.com/2008/01/10/remember-intranets/comment-page-1/#comment-138230 Paula Thornton Sat, 12 Jan 2008 00:28:02 +0000 http://www.fastforwardblog.com/2008/01/10/remember-intranets/#comment-138230 Bill: Interesting that you brought up business processes. As I listened to Tom Davenport, on the call today, keep reasserting what was possible with the prior KM toolset I wanted to slap him (I know that wouldn't be professional). If it were that easy to implement Lotus Notes and SharePoint to be flexible then why are we finding so many opportunities to redesign the mess that was done? Heaven forbid, the same thing holds true for WIkis and Blogs, but that's why the technologies are only enablers...there still has to be design, even if it emerges. Bill: Interesting that you brought up business processes. As I listened to Tom Davenport, on the call today, keep reasserting what was possible with the prior KM toolset I wanted to slap him (I know that wouldn’t be professional). If it were that easy to implement Lotus Notes and SharePoint to be flexible then why are we finding so many opportunities to redesign the mess that was done? Heaven forbid, the same thing holds true for WIkis and Blogs, but that’s why the technologies are only enablers…there still has to be design, even if it emerges.

]]> By: Bill Ives http://www.fastforwardblog.com/2008/01/10/remember-intranets/comment-page-1/#comment-138214 Bill Ives Fri, 11 Jan 2008 23:46:38 +0000 http://www.fastforwardblog.com/2008/01/10/remember-intranets/#comment-138214 Paula - If you think of KM as a document repository independent of business processes then I agree with you completely. That is what some of the software companies promoted and distorted the concept. We did in the early 90s what came to be called KM as proving content and expertise aligned with business process to support the specific work task. I see this as a precursor of part of what we can do so much better now with web 2.0 tools. This was about supporting work, rather than managing knowledge. If fact the term that we used first was performance support until the KM term became more popular. I think we are agreed but just wanted to clarify this since I did it for 12 years. Bill Paula – If you think of KM as a document repository independent of business processes then I agree with you completely. That is what some of the software companies promoted and distorted the concept. We did in the early 90s what came to be called KM as proving content and expertise aligned with business process to support the specific work task. I see this as a precursor of part of what we can do so much better now with web 2.0 tools. This was about supporting work, rather than managing knowledge. If fact the term that we used first was performance support until the KM term became more popular. I think we are agreed but just wanted to clarify this since I did it for 12 years. Bill

]]> By: Paula Thornton http://www.fastforwardblog.com/2008/01/10/remember-intranets/comment-page-1/#comment-137589 Paula Thornton Fri, 11 Jan 2008 03:25:00 +0000 http://www.fastforwardblog.com/2008/01/10/remember-intranets/#comment-137589 Bill: Thanks for backing me up on the 'anti-KM' movement. To me it's never been about 'liking' the term. More than a mis-nomer, you can't manage knowledge, nor is it a corporate imperative. Managing knowledge doesn't provide actionable results. Doing something with the knowledge is what's relevant -- and you can't much DO anything if you can't FIND it. Managing does not imply Finding. I think Microsoft just proved that this week. :) Bill: Thanks for backing me up on the ‘anti-KM’ movement. To me it’s never been about ‘liking’ the term. More than a mis-nomer, you can’t manage knowledge, nor is it a corporate imperative. Managing knowledge doesn’t provide actionable results. Doing something with the knowledge is what’s relevant — and you can’t much DO anything if you can’t FIND it.

Managing does not imply Finding. I think Microsoft just proved that this week. :)

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