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Facebook, et al are Soooo 2007 — Here’s Where the Real Action Is

by Joe McKendrick

Web 2.0 — as glorified by Time Magazine when the publication named “You” as the Person of the Year — has moved from entertainment and social networking medium to strategic corporate weapon.

That’s the view of best-selling author and digital society guru Don Tapscott, who recently declared that Web 2.0 “is no longer about hooking up online or creating a gardening community of putting a video onto YouTube… The new Web, so-called Web 2.0 and service oriented architecture are really becoming a new mode of production, and changing the ways that we innovate, the ways that we make decisions, the ways that we collaborate, and the ways that companies engage with the rest of the world.

Don is a featured speaker at the upcoming FASTForward ‘08, to be held February 18-20 in Orlando, Florida.

I recently moderated an ebizQ Webinar in which Don discussed how Web 2.0 technologies and approaches are dramatically changing the way businesses manage and analyze information. (Audio replay available here - registration required.)

Don Tapscott broke new ground in 1996 with his book, The Digital Economy: The Promise and Peril of Network Intelligence. His latest book is Wikinomics: How Mass Collaboration Changes Everything, co-authored with Anthony Williams.

In our Webcast, Don described how he sees the Web 2.0 world — with its high degree of collaboration — changing the face of business intelligence to “collaborative intelligence.” Prior to the introduction of Web 2.0 methodologies, he explained, internal data had “been accessible in various limited ways through traditional ERP reporting systems, MIS and business intelligence.”

Now, he continued, “for the first time, this is all being supplemented by massive quantities of additional data that is created through new models of collaboration, as consumers and employees use the new tools of collaboration — wikis, blogs and social networks.”

“The marriage of this new accessible data with the firm’s traditional internal data creates an unprecedented challenge, as well as an opportunity to gain insight into the behavior of the company’s most important stakeholders, and to translate that knowledge into success in the marketplace.”

The speed of Web 2.0 processes is also changing what end-users expect from BI approaches as well. “Think about if you do a Google search, you get the results back instantly. If the results took half a minute, or five minutes, or 10 minutes, you’d probably stop using Google so much. Traditional BI was kind of like that — which is part of why we didn’t use it so much Because you’re calling out to a disk, basically.”

The merging of Web 2.0 and business intelligence has become an enormous opportunity for growth, Don said. “For starters, we’re seeing the integration of business intelligence, which has historically has been about numbers, with content and knowledge management, which has been historically about words.” For example, Don foresees the rise of of 3-D visualization of BI data.

“The mother of all opportunities is people across an organization being able to collaborate more effectively around data.” He calls this collective intelligence the holy grail, in which “minds across an organization can come together around information and data that they believe and is relevant and timely and pertinent to them.

(An audio replay of our recent Webcast is available here - registration required.)

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2 Comments »

Sean McClowryJanuary 21st, 2008 at 1:37 am

Hi Joe, thanks for the great post. I’m a big believer in Collaborative BI - if you look at key drivers for BI: making management decisions, measuring performance, meeting regulations, understanding customer behavior - all of this can be done better when enhanced with collaborative technologies.

I have been seeing this in particular with clients that are Risk Managers and need to harness their “informal networks” and in areas of the public sector where decisions are made in a collaborative fashion that involves policy analysts, researchers, the public, etc. Its really taking off!

Paula ThorntonJanuary 25th, 2008 at 1:04 am

Thanks for conducting the interviews and for sharing.

Per the BI perspectives, I recall when we mistakenly presumed that ‘everyone’ would want access to BI tools. In the end almost ‘no one’ wanted the tools — just the results. I trained several ’service bureas’ (collections of tool jockeys who took ‘orders’ for reports).

For as much as such tools have been simplified over the years, I believe that FAST has the right idea — direct access to the data on a ’search’ basis is really the appropriate ‘nibble’ model that matches real behaviors.

I love Don’s reference to ‘collective or networked intelligence’. That’s way more meaningful than KM, because it’s far more tool agnostic, more adaptive and less controlled (ala. “managed”). I don’t even think I’d have problem with a term like “Knowledge Evolution”,
“Knowledge Ecosystem” (per Don’s reference) or even “Knowledge Garden” (ala. the whole premise for Child Garden — Kindergarten). Even Don reinforces the ‘death’ of KM and the reasons for it.

His reference to ’social revolution’ also reinforces FAST theme for ‘user revolution’ — this networked evolution is providing the means for such revolutions.

Doh! There he was reinforcing the significance of relationships…”meeting consumer demands through innovation”.

His comments and reflections as to the plethora of data and the interest in evaluating it is also reinforced by the growth of the practitioners around Web Analytics (albeit one channel of specific analytics).

He also brings out a key reason for a lot of it: making decisions — not collecting the data or analyzing it — but using it for another purpose (somewhat antithetical to the main focus of KM).

Also found the comment made that “IT should be an enabler” enlightening. I’ve used the reference to 2.0 not being about technology but technology enabling 2.0 — but I”ve never really extended the reference to IT as a whole. It isn’t a brilliant observation, just one that needs deeper consideration.

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