Comments on: The Next Industries to be impacted by Enterprise 2.0? http://www.fastforwardblog.com/2008/02/19/711/ Sat, 07 Nov 2009 18:38:51 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Rick Smith http://www.fastforwardblog.com/2008/02/19/711/comment-page-1/#comment-213236 Rick Smith Fri, 20 Feb 2009 23:04:55 +0000 http://www.fastforwardblog.com/2008/02/19/711/#comment-213236 Sean, I think you are absolutely right about the need for Enterprise 2.0 to enhance the customer experience. These "flatten the universe" tools apply to every industry in some fashion. How did Detroit loose the car market and mis understand "green". With President Obama's focus on transparency, and renewed government responsiveness to solve issues like job loss or responsive health care, the time is now for Enterprise 2.0.. An additional benefit, particularly in government is the recognition of the Wisdom of Crowds" is going to change the hierarchical response in a agency. The Phd in environmental science is no longer the absolute expert in all things environmental. Things have gotten too complex and detailed and so if the question is put out to the universe and packaged by the expert or responses are gathered and analyzed, new perspectives are apt to appear. Enterprise 2.0 will also combine and enhance the new focus on understanding complex adaptive system. By understanding and categorizing the world's experiences, we will recognize patterns of successful adaptation which will enhance our ability to comprehend and utilize complex systems structure to solve or execute currently intractable problems. The access to vast amounts of customer experience and advice about a particular problem can best be aggregated by Enterprise 2.0 tools and applied to situations that have defied understanding. In large scale operations, like government, this next step is critical to "solving" some previously "unsolvable' problems. People have been talking about the information age as a follow on to the industrial age, and it looks like we are finally on the way thanks to all the new science and new sources of information which together give us a non-linear perspective on the solution set. Sean,
I think you are absolutely right about the need for Enterprise 2.0 to enhance the customer experience. These "flatten the universe" tools apply to every industry in some fashion. How did Detroit loose the car market and mis understand "green". With President Obama's focus on transparency, and renewed government responsiveness to solve issues like job loss or responsive health care, the time is now for Enterprise 2.0.. An additional benefit, particularly in government is the recognition of the Wisdom of Crowds" is going to change the hierarchical response in a agency. The Phd in environmental science is no longer the absolute expert in all things environmental. Things have gotten too complex and detailed and so if the question is put out to the universe and packaged by the expert or responses are gathered and analyzed, new perspectives are apt to appear. Enterprise 2.0 will also combine and enhance the new focus on understanding complex adaptive system. By understanding and categorizing the world's experiences, we will recognize patterns of successful adaptation which will enhance our ability to comprehend and utilize complex systems structure to solve or execute currently intractable problems. The access to vast amounts of customer experience and advice about a particular problem can best be aggregated by Enterprise 2.0 tools and applied to situations that have defied understanding. In large scale operations, like government, this next step is critical to "solving" some previously "unsolvable' problems. People have been talking about the information age as a follow on to the industrial age, and it looks like we are finally on the way thanks to all the new science and new sources of information which together give us a non-linear perspective on the solution set.

]]> By: Sean McClowry http://www.fastforwardblog.com/2008/02/19/711/comment-page-1/#comment-157556 Sean McClowry Wed, 14 May 2008 16:34:47 +0000 http://www.fastforwardblog.com/2008/02/19/711/#comment-157556 Hi Nate, Sorry on the late follow up! I think we definitely have a lot to gain from Enterprise 2.0. Its a business that is all about IP - what worked, what didn't, plus bringing innovative new ideas and people - working as part of a community. Enterprise 2.0 provides the framework for both to work better. What I do think is that more structure is needed for Enterprise 2.0 than Web 2.0. All these ideas need a framework to inter-operate so they move in a direction that provides value to the business and moves inline with project delivery schedules. Structure can create hurdles for collaboration so it will be an interesting case for how Enteprise 2.0 evolves. Actually I think we are very ready and there is a huge need for professional services firms - I was just talking about banks and healthcare as I think its an even bigger transformation with more to gain as they are bigger industries (by many measures Retail Banking is the biggest business in the world). Hi Nate,
Sorry on the late follow up! I think we definitely have a lot to gain from Enterprise 2.0. Its a business that is all about IP – what worked, what didn’t, plus bringing innovative new ideas and people – working as part of a community. Enterprise 2.0 provides the framework for both to work better.

What I do think is that more structure is needed for Enterprise 2.0 than Web 2.0. All these ideas need a framework to inter-operate so they move in a direction that provides value to the business and moves inline with project delivery schedules. Structure can create hurdles for collaboration so it will be an interesting case for how Enteprise 2.0 evolves.

Actually I think we are very ready and there is a huge need for professional services firms – I was just talking about banks and healthcare as I think its an even bigger transformation with more to gain as they are bigger industries (by many measures Retail Banking is the biggest business in the world).

]]> By: Nate Nash http://www.fastforwardblog.com/2008/02/19/711/comment-page-1/#comment-156439 Nate Nash Wed, 30 Apr 2008 19:42:19 +0000 http://www.fastforwardblog.com/2008/02/19/711/#comment-156439 Sean - Good stuff. What do you think about the IT professional services industry? Seems like Enterprise 2.0 could move the needle in a much needed (and differentiating) direction for dimensions like Customer Orientation and Agility. If one accepts that the consulting business model is all about staff leverage, Enterprise 2.0 could definitely go a long way in turning a consultancy's ability to execute along you dimensions into a value-add/cost-reducer. But to your overarching point, I guess that means they (we?) aren't inherently ready now... Sean – Good stuff.

What do you think about the IT professional services industry? Seems like Enterprise 2.0 could move the needle in a much needed (and differentiating) direction for dimensions like Customer Orientation and Agility. If one accepts that the consulting business model is all about staff leverage, Enterprise 2.0 could definitely go a long way in turning a consultancy’s ability to execute along you dimensions into a value-add/cost-reducer.

But to your overarching point, I guess that means they (we?) aren’t inherently ready now…

]]> By: Sean McClowry http://www.fastforwardblog.com/2008/02/19/711/comment-page-1/#comment-147300 Sean McClowry Tue, 19 Feb 2008 18:14:42 +0000 http://www.fastforwardblog.com/2008/02/19/711/#comment-147300 Yonni, Glad you liked the approach. Yes, I think there is a good opportunity for things to start moving forward here. Collaborative platforms could be particularly helpful to accelerate the uptake and there is a great market opportunity for the right solutions. Yonni,
Glad you liked the approach. Yes, I think there is a good opportunity for things to start moving forward here. Collaborative platforms could be particularly helpful to accelerate the uptake and there is a great market opportunity for the right solutions.

]]> By: Yonni Harif http://www.fastforwardblog.com/2008/02/19/711/comment-page-1/#comment-147291 Yonni Harif Tue, 19 Feb 2008 17:07:52 +0000 http://www.fastforwardblog.com/2008/02/19/711/#comment-147291 Sean, Very insightful analysis of the drivers within these industries. In fact in our conversations with customers and prospects, especially in the financial sector, we have seen significant interest in "pushing the envelope" beyond the traditional enterprise solutions. Many have tried to develop collaborative platforms internally, but without great success. I agree that we will soon see a spike in the adoption of E2.0 tools in these spaces. Sean,

Very insightful analysis of the drivers within these industries. In fact in our conversations with customers and prospects, especially in the financial sector, we have seen significant interest in “pushing the envelope” beyond the traditional enterprise solutions. Many have tried to develop collaborative platforms internally, but without great success. I agree that we will soon see a spike in the adoption of E2.0 tools in these spaces.

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