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Harvard’s McAfee Proposes Enterprise 2.0 for Economic Recovery

by Joe McKendrick

In yesterday’s post, I pondered as to how Enterprise 2.0 and Web 2.0 technologies and methodologies may help pull well-networked companies and well-networked individuals through the headwinds of today’s turbulent economy.

Harvard’s Andrew McAfee is also pondering how Enterprise 2.0 may make a difference, and has just posted a thought-leadership piece on how the struggling US auto companies could theoretically employ E2.0 to help emerge from their current slump.

He assumes, hypothetically, that one of the Big 3 American auto companies was taken over tomorrow by “enlightened and aggressive new leadership whose only goals are to restore the company to operational and financial excellence” — leadership that “believes firmly in the power of IT to help businesses achieve their goals and differentiate themselves in the marketplace.”

The new management is likely to be unfamiliar with the company’s current IT assets, but needs to get back on its feet as soon as possible. McAfee says the answer lies in turning to the collective wisdom of the workforce and partners — in fact, the company is likely awash with knowledge and expertise. The key is to be able to tap into that collective wisdom.

This is where Enterprise 2.0 tools come in:

“I’d roll out as quickly as possible a single integrated suite of emergent social software platforms (ESSPs) to all employees of the company. This suite would include blogs, wikis (including collaborative document production tools like Google Docs), discussion boards, SNS, a microblogging tool like Twitter or Yammer, a tagging utility, prediction markets, ways to vote on good content (a la Digg) and ways to give praise or good karma to particularly helpful colleagues. Lots of vendors both big and small are working to develop such suites; for now, I’m going to assume that a complete one exists.”

In rolling out these tools, McAfee says it’s important that “the tools be trivially easy to use, primarily by copying the look, feel, and user interface of the most popular Web 2.0 resources.” Plus, he adds, all content should be “cross-linkable, taggable, and Diggable.” Plus, training for use of the tools would be available to all, and that “there be few initial rules or policy statements beyond ‘use your judgment’ and ‘highlight any behavior you find inappropriate.’”

In economic downturns, management’s reflexive approach has been to cut, cut, cut — and chop away the very knowledgebase that could make a great company in the long run.  Enterprise 2.0 provides for a way for participation at all levels. Many of the best cost-saving and business-growth ideas come from the trenches, not from the executive suites.

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3 Comments »

Zia ZamanDecember 3rd, 2008 at 12:50 pm

Joe, great post about a great thought leadership piece from Andy. The key statement is that the truly great companies will benefit from the interactions between its employees if the IT group has the courage to make modest investments in a ESSP. Said differently, competitive advantage and survivability depend on a multitude of variables but an often-forgotten one is the ability of the company’s people to find new solutions (revenue streams, cost-cutting) and new opportunities (new products, new partners, new angles, new markets) in the midst of periods of increased volatility.

MTDecember 5th, 2008 at 12:00 pm

Good post…however, tools alone cannot fix an ailing company even if new leadership recognizes the value in deploying them. A culture shift is necessary first to get employees accustomed to open communication. Only then can the organization begin organically adopt Web 2.0 tools. Regardless of how simple Web 2.0 tools appear to be, they still diverge from most of the communication mediums and models that organizations use today (think: email, documents, etc.). Also, just as important as the tools deployed is the common language the must the allowed to emerge, so that ideas can be shared quickly and efficiently. Web 2.0 shouldn’t be viewed as a “hammer”, because the communication challenges that exist in any of these troubled companies today aren’t the same type of “nail”.

Joe McKendrickDecember 13th, 2008 at 10:00 pm

Zia, MT: Thanks for the feedback. MT, good point that organizations must transform their thinking and management styles, and tools are an extension versus a catalyst. Zia pointed out that people often seek new solutions during periods of great volatility (this era being one of them). What may often happen is companies may see a few competitors succeeding in tough markets with such approaches, and therefore emulate the winners. If Enterprise 2.0 can be demonstrated to be providing competitive advantage, management in lagging or struggling companies may suddenly “get religion.”

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