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Analysts: Don’t Look to Advertising to Fully Fund Social Networks

by Joe McKendrick

There’s no question that social networks are used by millions upon millions of people around the globe. What’s amazing — and inconceivable in times past — is that these services are available for free to anyone who wants to use them.  Even entire companies are tapping into these offerings to drive their collaboration efforts.

With the old-fashioned saying in mind of “you can’t get something for nothing,” this begs the question of who is really paying to keep all these great services afloat and functioning.  Can you imagine if the original phone network, Ma Bell, offered everything for free from day one?  Remember, Facebook, Twitter, and YouTube all require huge data centers staffed by highly competent IT professionals to keep things running 24 x 7.

The assumption has always been that advertising would support these services, in the same way it has provided us radio and television. Google, MSN, and Yahoo, for example, rely on the online ad model, which has proven effective.

However, research firm IDC questions if advertising can really work effectively in social networking environments such as Facebook and Twitter. In a new study, the consultancy suggests that it may not. “Advertising does not factor into consumer motivations” on social networking services. Social networking is used for communication, and that’s about it. “In fact, users are less tolerant of [social networking] advertising than the best-tolerated forms of online advertising,” IDC says. “Ads on SNS have lower click-through rates than traditional online ads (on the Web at large, 79% of all users clicked on at least one ad in the past year, whereas only 57% of SNS users did), and they also lead to fewer purchases (Web: 23%; SNS 11%).”

“Social advertising” — in which ads are targeted to users’ contacts — may ultimately be more effective than behavioral targeting, IDC suggests. However, it adds, “that idea is stillborn. Of all U.S. Internet users, only three percent would allow publishers to use contact information for advertising.”

There is a natural reflex to view intrusive ads with disdain — remember the visceral reactions to pop-up ads in the early days of the Web? However, attempting to charge for services may also run into opposition. Facebook, for example, has gotten flak on some initiatives.  The blog-creation service Tumblr also recently announced it would offering a “premium” service to fund the venture.

Overall, however, advertising seems to be the only logical way to fund and monetize social networking services — if it can be done non-obtrusively, and with respect to privacy concerns. IDC suggests that this may work for social networking services if they “become more like portals, such as Yahoo! or MSN, and they will come closer to the audience reach of the top services.”

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2 Comments »

JoergDecember 15th, 2008 at 10:00 pm

Thank you for this great post. It is absolutely right, that advertising may not be the only solution. Especially with advertising being so much questioned these days.
Social networks are highly connected to our behaviours. Actively or passively, we recommend things we buy to others. The revenue model is to tap into these recommendations instead of placing stupid banners on or around users´ communication. The sites (as well as the users?) will get their share from the Amazons and eBays.

RomboDecember 17th, 2008 at 11:58 pm

I had a conversation on the subject recently. Whereas I had rarely been enticed to click on online Ads before, I’ve been intrigued enough to click on 4 ads on Facebook. First, they were about something that intrigued me: children’s clothes in Nairobi, a new hotel in Nairobi and a job site in Nairobi for example. (The 4th one was a water company which I know of, which I clicked just to see where it led. I knew from the get go that it had to be an exposure Ad as I (rightly) did not imagine that I would purchase water online when I could walk to the shop across the road.)

The other Ads, though were very relevant. The Hotel information I noted and have every intention of using for one of a number of conferences I’m involved in organising every year. The Children’s Clothes website I’ve already told a couple of people about and the Job site I’ve been to a couple of times besides. I’ve never had this kind of interaction with online Ads before.

I concluded it was because Facebook was advertising to me, the page owner, for whom they have very specific demographic information which they use to target me as opposed to those who visit my page as Google Adsense does. My friend thought the only difference was all the Ads I saw were Kenyan, and that made all the difference.

Also, I did not find them intrusive at all. They were to the write of my page, caught the corner of my eye but they didn’t distract me at all from my business on Facebook and in fact, I can ignore them quite easily.

But, there’s also merit in the idea that product reputation building(recommendations) is the future of SNS advertising, whatever that portends. I know that if a book, or a travel destination was highly recommended by people I know, I’d be more intrigued by it. So all the ‘I’m a fan of’ business is the right step toward that, I suppose.

I ramble. I apologise. The subject intrigues me.

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