http://www.fastforwardblog.com/2009/02/10/fastforward09-interview-bjorn-olstad-distinguished-engineer-microsoft-and-cto-fast/ Fri, 28 Oct 2011 01:28:22 -0500 http://wordpress.org/?v=2.8.4 hourly 1 http://www.fastforwardblog.com/2009/02/10/fastforward09-interview-bjorn-olstad-distinguished-engineer-microsoft-and-cto-fast/comment-page-1/#comment-212512 Rotkapchen Fri, 13 Feb 2009 07:34:00 +0000 http://www.fastforwardblog.com/?p=1655#comment-212512 Actually, something Josh said here made me think about a subtlety that has been alluded to but not called out (at least not repeatedly): not only does the business have to listen and respond more appropriately, the tools themselves have to adapt to the conversation, based on what they 'hear' over time. Actually, something Josh said here made me think about a subtlety that has been alluded to but not called out (at least not repeatedly): not only does the business have to listen and respond more appropriately, the tools themselves have to adapt to the conversation, based on what they 'hear' over time.

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