Comments on: Humana Opens Up Their Boardroom via Twitter

By: Joe

Joe — Wed, 19 Aug 2009 16:38:52 +0000

I signed up with Humana in July ‘09. Have 3 Rx that need to be refilled but Walgreens will NOT accept Humana. RightSource, owned by Humana, will NOT transfer Rx from Walgreens so another Dr. visit to get new Rxs.

Now the point —Instead of working on a ’social media policy’ Humana needs to go back to the very basics of customer service.

By: Greg Matthews

Greg Matthews — Sat, 21 Feb 2009 05:12:38 +0000

Anyone can use the tag, Chris. It means that we're essentially opening up our conversation to the world. Our next meeting is going to be on 3/5; you can follow it on search.twitter.com using the hashtag #hcoc. Thanks for writing!
And Bill, thanks so much for the post . . . we appreciate it!

By: Chris Hall

Chris Hall — Thu, 19 Feb 2009 20:31:22 +0000

Chris,

You're not missing anything. A public tweet stream is not necessarily sustainable. I wrote about our lessons learned after the meeting here:

http://louisvillepm.ning.com/profiles/blogs/proje...

-chris

By: chris mahan

chris mahan — Wed, 18 Feb 2009 18:36:36 +0000

Am I missing something? Is there a particular twitter user account I can follow, or do I have to do a search.twitter.com for #hcoc? In that case, what's to prevent anyone out there from adding #hcoc to their tweet?

I'm confused.