Reminder – webinar today: Putting the “Social” in Customer Experience
by Hylton Jolliffe
A reminder about a webinar taking place today from 2-3 p.m. ET we think you’ll find interesting and useful: “Putting the ‘Social’ in Customer Experience.”
The discussion, brought to you by Microsoft, the sponsor of the FASTforward Blog, and moderated by David Rogers, the executive director of the Center on Global Brand Leadership at Columbia Business School, will dig in to how two large and leading companies – Dell and Best Buy – are embedding “social” in customer relationship management, ecommerce, innovation, customer service and other aspects of their businesses, and how social tools and processes are shaping the overall customer experience.
Our panelists:
- Gary Koelling and Steve Bendt – Best Buy’s Blue Shirt Nation Founders
- Richard(atDell) Binhammer – Social Media and Corporate Reputation Management, Dell.com
Register now to be able to access the discussion later today as well as receive the recording, transcript and highlights later this week.
