Comments on: ROI of Enterprise 2.0, Hotly Debated http://www.fastforwardblog.com/2009/04/17/roi-of-enterprise-20-hotly-debated/ Fri, 28 Oct 2011 01:28:22 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Arturas http://www.fastforwardblog.com/2009/04/17/roi-of-enterprise-20-hotly-debated/comment-page-1/#comment-303559 Arturas Wed, 28 Jul 2010 11:44:55 +0000 http://www.fastforwardblog.com/?p=2462#comment-303559 I also believe that in most cases ROI can be measured, especially today having all the data you couldn't even dream about 10 years ago. And still a lot of companies are avoiding it and struggling with it. We try to engage it within our customers, we even developed an online website ROI calculator (http://sysiq.com/conversion-funnel) that allows to determine the magnitude of missed opportunities and provides insights on the priorities. Regards, Arturas I also believe that in most cases ROI can be measured, especially today having all the data you couldn’t even dream about 10 years ago. And still a lot of companies are avoiding it and struggling with it. We try to engage it within our customers, we even developed an online website ROI calculator (http://sysiq.com/conversion-funnel) that allows to determine the magnitude of missed opportunities and provides insights on the priorities.

Regards,
Arturas

]]> By: Bill_Odell http://www.fastforwardblog.com/2009/04/17/roi-of-enterprise-20-hotly-debated/comment-page-1/#comment-220944 Bill_Odell Sat, 18 Apr 2009 14:56:48 +0000 http://www.fastforwardblog.com/?p=2462#comment-220944 Joe, I am a relative newbie in the Enterprise 2.0 world, having joined Helpstream early this year as their CMO. But I have been in Silicon Valley for coming on 20 years now and have seen many debates around ROI over the years. I spent quite a few years in the unified communications space. The discussion on the ROI of E 2.0 resembles in many ways the discussion in that world that has been going on for some time. . A common thread I have seen in many of the E 2.0 ROI blogs over the last several weeks and months by Hinchcliffe, Howlett and others, is the need for E 2.0 vendors to focus on a specific business problem if possible. At Helpstream we focus entirely on customer service for example and have done a study on the ROI of our solution with our customers to address just this issue. I look forward to following the discussion and sharing any thoughts that might be relevant. Joe,

I am a relative newbie in the Enterprise 2.0 world, having joined Helpstream early this year as their CMO. But I have been in Silicon Valley for coming on 20 years now and have seen many debates around ROI over the years.

I spent quite a few years in the unified communications space. The discussion on the ROI of E 2.0 resembles in many ways the discussion in that world that has been going on for some time. .

A common thread I have seen in many of the E 2.0 ROI blogs over the last several weeks and months by Hinchcliffe, Howlett and others, is the need for E 2.0 vendors to focus on a specific business problem if possible. At Helpstream we focus entirely on customer service for example and have done a study on the ROI of our solution with our customers to address just this issue.

I look forward to following the discussion and sharing any thoughts that might be relevant.

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