Comments on: How will you respond to a customer complaint in the age of Social Media? http://www.fastforwardblog.com/2009/07/09/how-will-you-respond-to-a-customer-complaint-in-the-age-of-social-media/ Fri, 20 Nov 2009 20:29:35 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Rob Paterson http://www.fastforwardblog.com/2009/07/09/how-will-you-respond-to-a-customer-complaint-in-the-age-of-social-media/comment-page-1/#comment-231483 Rob Paterson Thu, 09 Jul 2009 19:26:02 +0000 http://www.fastforwardblog.com/?p=3108#comment-231483 All the more reason to be vigilant and involved so that you deal with it A commenter said of United that their best response would be a video too saying sorry in a meaningful but funny way All the more reason to be vigilant and involved so that you deal with it

A commenter said of United that their best response would be a video too saying sorry in a meaningful but funny way

]]> By: Daintree http://www.fastforwardblog.com/2009/07/09/how-will-you-respond-to-a-customer-complaint-in-the-age-of-social-media/comment-page-1/#comment-231458 Daintree Thu, 09 Jul 2009 16:55:04 +0000 http://www.fastforwardblog.com/?p=3108#comment-231458 Brilliant! From the devil's advocate p.o.v., what if a (S.M.-savvy and moderately musically-adept) consumer was actually wrong... or malicious? Brilliant!

From the devil’s advocate p.o.v., what if a (S.M.-savvy and moderately musically-adept) consumer was actually wrong… or malicious?

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