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New Study Finds Social Media Becoming Mainstream on Corporate Intranet

by Bill Ives

I recently received a copy of the Intranet Global Survey from Toby Ward, CEO of Prescient Digital Media. The headlight quote was encouraging, “Employees want to work for progressive and innovative organizations, and expect 2.0 environments from employers of choice.” The study included input from 561 organizations of all sizes from across the globe and the results reveal rapid adoption of social media on the corporate intranet in the past year.

The breakdown of specific types of social media on intranets include: 47% have wikis (10% have no plans or interest), 45% have blogs (11% have no plans or interest, 46% have discussion forums (9% have no plans or interest), 37% have RSS (12% have no plans or interest), 23% have podcasts (30% have no plans or interest), and 19% have social networking (20% with no plans or interest. I am not sure which is better the high numbers who have already adopted or the low numbers with no plans or interests. The study concluded that an organization without Intranet 2.0 tools, or plans to use them, risks being out-flanked by their competition.

Many of these initiatives have been accomplished on low budgets, 46% have spent $10,000 or less, 35% have spent between $10,000 and $100,00; and 19% have spent $100,000 or more. However, remember these numbers come from organizations of all sizes. The sample found that 61% have more than 1,000 employees; 32% have 6,000 or more employees; 39% have less than 1000 employees. So many of the large organizations have still managed to implement with a small financial investment to date.

Of those organizations that have not implemented Intranet 2.0 tools, lack of a business case (30%), executive support (33%), and IT support (31%) and internal policy concerns (27%) are the top barriers. The study adds that business cases do not need to always have hard ROI and other dollar-driven targets, but a clear need must be established.

The use of intranet 2.0 is relatively new as only 15% of the firm shave had them over 2 years and 355 have had them less than a year. The study concluded that few organizations have had these tools long enough to perfect their use or achieve critical-mass acceptance. At the same time, firms have spent relatively little time evaluating tools as almost half have spent than less that three months at this tasks.

The major uses cases for intranet 2.0 tool include: employee collaboration (77%), knowledge management (71%) employee engagement (53%), and executive communications (35%). This is useful information for those who see enterprise 2.0, in part, as a realization of the promise of knowledge management and as adding better collaboration to a firm’s capabilities. On the other end, cost control (14%) and cost savings (19%) are a low priority for most organizations in adopting intranet 2.0 capabilities.

Despite the common wisdom that executive involvement greatly aids adoption, the study found relatively little executive involvement as 57% of executives have never contributed content or have done so infrequently (less than once per month) and only 11% of organizations have executives that contribute content on a daily basis.

There is much more and you should look at the report. You can get a free summary or purchase all the details. I think the findings are very supportive of the concept of enterprise 2.0 as a reality and, at the same time. Show some of the things that need to be done to increased adoption.

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52 Comments »

JennyAugust 10th, 2009 at 12:53 am

It is true that learning about the intranet industry and best practices is much harder than learning from the intranet’s richer, high profile cousin the Internet. Case studies and conferences are a good source of intelligence. Another great resource is research.

With Regards,
Jenny

ffblogAugust 4th, 2009 at 7:30 pm

New Post “New Study Finds Social Media Becoming Mainstream on Corporate Intranet” http://bit.ly/9URQg

This comment was originally posted on Twitter

billivesAugust 4th, 2009 at 7:54 pm

Study from @tobyward Finds #SocialMedia Becoming Mainstream on Corporate Intranet http://bit.ly/CLWpc

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rotkapchenAugust 4th, 2009 at 10:10 pm

RT @BillIves: Study from @tobyward Finds #SocialMedia Becoming Mainstream on Corporate Intranet http://bit.ly/CLWpc

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AvinioAugust 5th, 2009 at 2:08 am

New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/PLYP1 #fb

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ephicAugust 5th, 2009 at 2:10 am

RT @Avinio New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/PLYP1

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SparkedNowAugust 5th, 2009 at 2:57 am

Is Social Media becoming mainstream on corporate intranets Yes it is… http://is.gd/23o1o

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applemacbookproAugust 5th, 2009 at 3:05 am

RT @Avinio: New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/PLYP1 #fb #SM

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joanawAugust 5th, 2009 at 3:52 am

RT @Avinio: New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/PLYP1 #fb #SM (via @applemacbookpro)

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incydeAugust 5th, 2009 at 4:00 am

New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/146F9t

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jeffdachisAugust 5th, 2009 at 7:00 am

Some interesting data points around Enterprise 2.0 adoption of social tools: lots of momentum, still many barriers http://twurl.nl/umyeul

This comment was originally posted on Twitter

deb_lavoyAugust 5th, 2009 at 7:03 am

RT @jeffdachis: interesting data points around Enterprise 2.0 adoption of social tools http://twurl.nl/umyeul

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eaglesfliteAugust 5th, 2009 at 7:36 am

New Study Finds Social Media Becoming Mainstream on Corporate Intranet: via The FASTForward Blog http://ow.ly/j8on

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wimrampenAugust 5th, 2009 at 7:55 am

New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/lAtzV #scrm

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solvisAugust 5th, 2009 at 7:56 am

RT @wimrampen: New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/lAtzV #scrm

This comment was originally posted on Twitter

francoisxmeyerAugust 5th, 2009 at 7:58 am

RT @BillIves: Study from @tobyward Finds #SocialMedia Becoming Mainstream on Corporate Intranet http://bit.ly/CLWpc

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brian_cvlAugust 5th, 2009 at 8:04 am

RT @wimrampen New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/lAtzV

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BrentLearyAugust 5th, 2009 at 8:13 am

RT @solvis: RT @wimrampen: New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/lAtzV #scrm

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workcolabAugust 5th, 2009 at 8:47 am

The FASTForward Blog » New Study Finds Social Media Becoming Mainstream on Corporate Intranet: Enterprise 2.0 Bl.. http://bit.ly/sbTUF

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TSystems_MMSAugust 5th, 2009 at 9:06 am

Interessante Zahlen aus der Intranet Global Survey: Social Media wird Mainstream in Intranets http://snurl.com/ordyy #enterprise2.0

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cporcoAugust 5th, 2009 at 9:26 am

FASTforward blogger, Bill Ives, features Prescients Intranet Global Survey http://bit.ly/CLWpc

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MiaDAugust 5th, 2009 at 10:05 am

Liked “New Study Finds Social Media Becoming Mainstream on Corporate Intranet” http://ff.im/-6cJE9

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mfauscetteAugust 5th, 2009 at 10:24 am

Corp Intranets are rapidly becoming social, good post from @BillIves http://tinyurl.com/lgt7oc

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tobywardAugust 5th, 2009 at 10:30 am

RT @BillIves: Study Finds #SocialMedia Becoming Mainstream on Corporate Intranet http://bit.ly/CLWpc #e2.0

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nmkforumAugust 5th, 2009 at 10:30 am

bookmarked: New Study Finds Social Media Becoming Mainstream on Corporate Intranet: “Employees want t.. http://bit.ly/17clyO

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EnviroGraffitiAugust 5th, 2009 at 10:48 am

RT @Avinio: New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/PLYP1 #fb

This comment was originally posted on Twitter

swylie650August 5th, 2009 at 11:30 am

RT @BillIves Study from @tobyward Finds #SocialMedia Becoming Mainstream on Corporate Intranet http://bit.ly/CLWpc #e2conf

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dzhuAugust 5th, 2009 at 12:05 pm

RT @BillIves: Study Finds #SocialMedia Becoming Mainstream on Corporate Intranet http://bit.ly/CLWpc #e2.0 (via @tobyward)

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hebsgaardAugust 5th, 2009 at 12:07 pm

New Study Finds Social Media Becoming Mainstream on Corporate Intranet. #e20 @BILLIVES – http://ow.ly/jaWG

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oscarbergAugust 5th, 2009 at 12:13 pm

RT @tobyward RT @BillIves: Study Finds #SocialMedia Becoming Mainstream on Corporate Intranet http://bit.ly/CLWpc #e2.0

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nedumaAugust 5th, 2009 at 1:17 pm

Some interesting data points around Enterprise 2.0 adoption of social tools: lots of momentum, still many barriers http://twurl.nl/umyeul

This comment was originally posted on Twitter

RickySanderAugust 5th, 2009 at 2:42 pm

RT @tobyward: RT @BillIves: Study Finds #SocialMedia Becoming Mainstream on Corporate Intranet http://bit.ly/CLWpc #e2.0

This comment was originally posted on Twitter

gyoung9751August 7th, 2009 at 5:33 am

Social media going mainstream on corporate intranets. http://bit.ly/CLWpc

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LKentMartinAugust 7th, 2009 at 6:28 am

Wikis popular, low cost highlighted but ROI vital. RT @gyoung9751 Social media going mainstream on corporate intranets. http://bit.ly/CLWpc

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Rhonda_LeaAugust 7th, 2009 at 7:24 am

RT: @gyoung9751 Social media going mainstream on corporate intranets. http://bit.ly/CLWpc

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4LeafCloverGirlAugust 7th, 2009 at 7:28 am

RT: @gyoung9751 Social media going mainstream on corporate intranets. http://bit.ly/CLWpc (via @Rhonda_Lea)

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blaisegvAugust 11th, 2009 at 6:57 am

http://bit.ly/9URQg

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blaisegvAugust 11th, 2009 at 6:58 am

Reading: New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/9URQg

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IntranetExpertsAugust 11th, 2009 at 7:14 am

Reading: New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/9URQg

This comment was originally posted on Twitter

FSWAugust 13th, 2009 at 5:26 pm

New Study Finds Social Media Becoming Mainstream on Corporate Intranet
http://tinyurl.com/lgt7oc

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seanrnicholsonAugust 13th, 2009 at 9:51 pm

RT @FSW: New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://tinyurl.com/lgt7oc

This comment was originally posted on Twitter

seanrnicholsonAugust 14th, 2009 at 10:26 am

Reading: http://bit.ly/CLWpc

This comment was originally posted on Twitter

seanrnicholsonAugust 14th, 2009 at 10:27 am

Reading: New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/CLWpc

This comment was originally posted on Twitter

saschaohlerAugust 14th, 2009 at 10:30 am

RT @seanrnicholson: Reading: New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/CLWpc

This comment was originally posted on Twitter

carolyndouglasAugust 14th, 2009 at 10:37 am

Reading: New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/CLWpc (via @seanrnicholson)

This comment was originally posted on Twitter

cporcoAugust 14th, 2009 at 10:59 am

RT @carolyndouglas:New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/CLWpc (via @seanrnicholson)

This comment was originally posted on Twitter

rachellai83August 14th, 2009 at 11:53 am

RT @seanrnicholson: Reading: New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/CLWpc

This comment was originally posted on Twitter

lorileaAugust 14th, 2009 at 12:15 pm

RT @seanrnicholson: Reading: New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://bit.ly/CLWpc

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Susan ScrupskiAugust 17th, 2009 at 7:14 am

I’m talking to Dan and Carl about doing a deep dive on the Council members. I’ve done some very light surveying of a small sample of our members, but our results also do not jibe with AIIM’s. Our survey council members weighed in much more heavily from lines of business rather than IT. In fact, 64% were non-IT coming from HR, Marketing, Knowledge Management, Innovation centers, etc.

As always, good stuff, Bill.

This comment was originally posted on Portals and KM

bill IvesAugust 17th, 2009 at 4:09 pm

Susan – I think this IT focus relfects a different audience mix as I noted in my post. Your council is probably more like the audience in Toby’s study. However, this is my intuition. I would be interested to know what the actual make up is. THanks fo your comment and look forward to hearing what you find. Bill

This comment was originally posted on Portals and KM

LBaehrUSAAAugust 18th, 2009 at 12:07 am

New Study Finds Social Media Becoming Mainstream on Corporate Intranet http://tinyurl.com/lgt7oc (via @seanrnicholson @FSW)

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karstenSeptember 21st, 2009 at 5:07 am

this one is in German, but fits in line:
http://blog.kooptech.de/2009/08/kooptech-studie-ist-online/

This comment was originally posted on The Content Economy

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