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	<title>Comments on: Applying 2.0</title>
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		<title>By: Jeremy Bergsman</title>
		<link>http://www.fastforwardblog.com/2009/08/18/applying-20/comment-page-1/#comment-237788</link>
		<dc:creator>Jeremy Bergsman</dc:creator>
		<pubDate>Thu, 20 Aug 2009 18:34:48 +0000</pubDate>
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		<description>Paula,

Actually, my business is *advising those* who perform risk management around information security.  We actually typically take the position that our clients are *too concerned* about information risks, as you are doing here. See for example this recent post in our blog:
http://irec.wordpress.com/2009/06/10/do-we-spend-too-much-to-protect-information/

I also argue in favor of password usability in the blog: 
http://irec.wordpress.com/2009/07/08/5-properties-of-passwords-that-must-be-managed-to-reduce-risk/

Anyway, putting my personal psychology and biases aside, I think I failed to make my point clear.  

As far as you&#039;re concerned I don&#039;t care how you make your personal risk management decisions.  What I meant was: *from the POV of the companies,* phishing is a well-founded problem that they bear real costs of every day.  Reminders to them about usability such as your original post are probably needed, but they are probably not keeping links out of their email because they are &quot;big and lazy&quot; or failing to &quot;think 2.0&quot;, but because they are trying to train their customers that real emails from them will not contain links in order to help their customers spot phishing emails, which in turn lowers the companies&#039; risks.  Whether the negative impact to the customer is less or more than the positive impact from reduced phishing is a legitimate question, but it is not helpful to reduce the decision to laziness.</description>
		<content:encoded><![CDATA[<p>Paula,</p>
<p>Actually, my business is *advising those* who perform risk management around information security.  We actually typically take the position that our clients are *too concerned* about information risks, as you are doing here. See for example this recent post in our blog:<br />
<a href="http://irec.wordpress.com/2009/06/10/do-we-spend-too-much-to-protect-information/" rel="nofollow">http://irec.wordpress.com/2009/06/10/do-we-spend-too-much-to-protect-information/</a></p>
<p>I also argue in favor of password usability in the blog:<br />
<a href="http://irec.wordpress.com/2009/07/08/5-properties-of-passwords-that-must-be-managed-to-reduce-risk/" rel="nofollow">http://irec.wordpress.com/2009/07/08/5-properties-of-passwords-that-must-be-managed-to-reduce-risk/</a></p>
<p>Anyway, putting my personal psychology and biases aside, I think I failed to make my point clear.  </p>
<p>As far as you&#8217;re concerned I don&#8217;t care how you make your personal risk management decisions.  What I meant was: *from the POV of the companies,* phishing is a well-founded problem that they bear real costs of every day.  Reminders to them about usability such as your original post are probably needed, but they are probably not keeping links out of their email because they are &#8220;big and lazy&#8221; or failing to &#8220;think 2.0&#8243;, but because they are trying to train their customers that real emails from them will not contain links in order to help their customers spot phishing emails, which in turn lowers the companies&#8217; risks.  Whether the negative impact to the customer is less or more than the positive impact from reduced phishing is a legitimate question, but it is not helpful to reduce the decision to laziness.</p>
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		<title>By: Paula Thornton</title>
		<link>http://www.fastforwardblog.com/2009/08/18/applying-20/comment-page-1/#comment-237785</link>
		<dc:creator>Paula Thornton</dc:creator>
		<pubDate>Thu, 20 Aug 2009 18:12:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.fastforwardblog.com/?p=3455#comment-237785</guid>
		<description>Jeremy: Perhaps there&#039;s more to the context here that you&#039;re missing. These are emails that I receive ALL the time -- as a course of doing business.

If we stifle ourselves over unfounded fears (and a failure to step forward intelligently) we will fail to move forward at all.

Ah, but I see that your profession is risk management. The more analytical side of me would suggest that you are in the business of &#039;fear mongering&#039; (or gravitated there to alleviate your own personal fears, thinking that there&#039;s such a thing as &#039;control&#039; -- which there is not).</description>
		<content:encoded><![CDATA[<p>Jeremy: Perhaps there&#8217;s more to the context here that you&#8217;re missing. These are emails that I receive ALL the time &#8212; as a course of doing business.</p>
<p>If we stifle ourselves over unfounded fears (and a failure to step forward intelligently) we will fail to move forward at all.</p>
<p>Ah, but I see that your profession is risk management. The more analytical side of me would suggest that you are in the business of &#8216;fear mongering&#8217; (or gravitated there to alleviate your own personal fears, thinking that there&#8217;s such a thing as &#8216;control&#8217; &#8212; which there is not).</p>
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		<title>By: Jeremy Bergsman</title>
		<link>http://www.fastforwardblog.com/2009/08/18/applying-20/comment-page-1/#comment-237562</link>
		<dc:creator>Jeremy Bergsman</dc:creator>
		<pubDate>Wed, 19 Aug 2009 16:31:23 +0000</pubDate>
		<guid isPermaLink="false">http://www.fastforwardblog.com/?p=3455#comment-237562</guid>
		<description>You shouldn&#039;t be clicking on links in emails that seem to be coming from places like Ameritrade as they could be phishing.  These companies are trying to train you not to expect to be able to do that.  The Amazon one sounds perfect in that it walks you through the process of going to their site yourself and finding the info you need, rather than clicking on a link that could do anything.</description>
		<content:encoded><![CDATA[<p>You shouldn&#8217;t be clicking on links in emails that seem to be coming from places like Ameritrade as they could be phishing.  These companies are trying to train you not to expect to be able to do that.  The Amazon one sounds perfect in that it walks you through the process of going to their site yourself and finding the info you need, rather than clicking on a link that could do anything.</p>
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