Proctor and Gamble’s ‘technopologist’: social networks enrich my job
by Joe McKendrick
Even executives with the world’s largest corporations can learn a lot by engaging in social networks.
Vince Thompson, a smart commentator who interviews smart people, recently spoke with Dave Knox, corporate marketing brand manager for Digital Business Strategy at P&G. P&G is way ahead of the curve with social media implementations, and Knox explains how it has enriched and empowered him (and thus P&G) in his own job.
Knox brands himself as a “technopologist, which he defines as a hybrid of marketer, technologist, and social anthropologist. “You might not be a ‘coder,’ but you know your way around the language and culture of tech. You understand things like API and Open Source or why Facebook Connect working with Open ID is a big deal. .. you can then look at that technology and understand the impact it will have on society and culture.”
Social media is significantly changing the role of marketing, Knox says. The convergence of technology, marketing and social interaction is becoming more important every day, “but at the same time, it is a new skill set for many marketers to learn.” Only 10 years ago, the marketing toolkit for a brand manager was limited to four choices (TV, print, out of home and radio). “But today, new technology is emerging every day, offering new ways to serve and engage people more effectively. At work we aim to use these new digital tools to continue to be a leader and innovator in marketing and digital business.”
While Knox is immersed within one of the world’s largest companies, he finds that social media is a valuable tool for bringing in outside points of view as well.
“When working for a big corporation, you have an amazing amount of resources at your fingertips. And you are surrounded by incredibly smart people,” he points out. “But most of these people have a similar background to you and are trained to approach problems in the same way. My blog [hardknoxlife.com] has helped me by giving me access to people with different backgrounds and views on the business world. It is a way to connect with these people outside of my day to day work and really get a set of different viewpoints on what is going on with marketing.”
Knox says by staying active in social media through his blog and Twitter, he has been able to do his job better. “My external network has emerged as my business filter, allowing me to sort through the noise and keep on top of what is really important. While it might save time in the short-term to slow down in social media, I think it would hurt me in the long term in terms of personal growth and knowledge.”
Knox sees three major changes on the horizon for marketing:
- Mobile technologies: “I don’t think we have even started to scratch the service on that one.”
- Consumer co-creation/crowdsourcing: “A real change is under foot when a couple of guys in Muncie, Indiana can produce a TV spot for Doritos that is rated tops in the Super Bowl.”
- Smarter advertising: ” For the past 50 years, marketers were able to interrupt entertainment (ie TV shows) with advertising. But in a world where consumers don’t have to put up with the interruption any longer, brands are going to have to start thinking different about content and entertainment.”














