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	<title>Comments on: Work Design Issues for HR in the Enterprise 2.0 Context</title>
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		<title>By: Jon Husband</title>
		<link>http://www.fastforwardblog.com/2010/02/11/work-design-issues-for-hr-in-the-enterprise-2-0-context/comment-page-1/#comment-274545</link>
		<dc:creator>Jon Husband</dc:creator>
		<pubDate>Tue, 16 Feb 2010 14:52:53 +0000</pubDate>
		<guid isPermaLink="false">http://www.fastforwardblog.com/?p=4494#comment-274545</guid>
		<description>Hi, Rob.

Re: Elliott Jaques ... I have always appreciated his insight with respect to the Time Span of Decision-making that is core to his Requisite Organization Method.

That said, I have also always had problems with his assumptions about the need for rigorous superior - subordinate relationships.

What I think is useful and maybe workable from his theories is the notion of relatively few levels in an organization (effectively, this is a different form of job grading), with more differentiation between individuals based on individual and team performance.

But to your specific question: &lt;i&gt;Do you think that the nature of our traditional organizations makes us infantile? Do you think that not having any say about what we do or how we do it makes us like a 2 year old again?&lt;/i&gt;

Yes. basically.  I have often (only half-jokingly) suggested that many workplaces are the adult-version (or continuance) of grade-school or high-school ... and usually more grade-school than high-school).

I know I am stubborn, but I still do not see why more adults, as individuals or as part of work groups and work teams, cannot be for the most part self-directed and/or self-managed.

As always, and as backed up by virtually all the research I have ever seen, that requires a core philosophy about humans by the organization&#039;s leadership and the walk-the-talk culture of shared beliefs and values that lest appropriate self-direction and self-management flourish.

Another point about Jaques&#039; theory or method and the notion of Time .. I think that operating in electronically-hyperlinked networks changes the assumptions about the relationship(s) between time, organizational responsiveness and making forward decisions.  McLuhan called what we are doing thinking, working and playing at the speed of light, and he suggested that the &quot;job&quot; as we understood it would disappear, in favour of &quot;playing a role&quot;.

I think Jaques&#039; theory (originating in the middle of the 20th Century, like the others) assumed a certainly degree of static &quot;requisite&quot; architecture and stability to business conditions and events that is likely to be viewed as &quot;quaint&quot; from the perspective of interlinked networks of information flowing &quot;at the speed of light&quot;.

In other words, &quot;Time&quot; ain&#039;t what it used to be .. and neither are decisions or decision-making.

Haven&#039;t I heard the term &quot;we&#039;re now all living in a &lt;i&gt;beta&lt;/i&gt; world&quot; somewhere before ?</description>
		<content:encoded><![CDATA[<p>Hi, Rob.</p>
<p>Re: Elliott Jaques &#8230; I have always appreciated his insight with respect to the Time Span of Decision-making that is core to his Requisite Organization Method.</p>
<p>That said, I have also always had problems with his assumptions about the need for rigorous superior &#8211; subordinate relationships.</p>
<p>What I think is useful and maybe workable from his theories is the notion of relatively few levels in an organization (effectively, this is a different form of job grading), with more differentiation between individuals based on individual and team performance.</p>
<p>But to your specific question: <i>Do you think that the nature of our traditional organizations makes us infantile? Do you think that not having any say about what we do or how we do it makes us like a 2 year old again?</i></p>
<p>Yes. basically.  I have often (only half-jokingly) suggested that many workplaces are the adult-version (or continuance) of grade-school or high-school &#8230; and usually more grade-school than high-school).</p>
<p>I know I am stubborn, but I still do not see why more adults, as individuals or as part of work groups and work teams, cannot be for the most part self-directed and/or self-managed.</p>
<p>As always, and as backed up by virtually all the research I have ever seen, that requires a core philosophy about humans by the organization&#8217;s leadership and the walk-the-talk culture of shared beliefs and values that lest appropriate self-direction and self-management flourish.</p>
<p>Another point about Jaques&#8217; theory or method and the notion of Time .. I think that operating in electronically-hyperlinked networks changes the assumptions about the relationship(s) between time, organizational responsiveness and making forward decisions.  McLuhan called what we are doing thinking, working and playing at the speed of light, and he suggested that the &#8220;job&#8221; as we understood it would disappear, in favour of &#8220;playing a role&#8221;.</p>
<p>I think Jaques&#8217; theory (originating in the middle of the 20th Century, like the others) assumed a certainly degree of static &#8220;requisite&#8221; architecture and stability to business conditions and events that is likely to be viewed as &#8220;quaint&#8221; from the perspective of interlinked networks of information flowing &#8220;at the speed of light&#8221;.</p>
<p>In other words, &#8220;Time&#8221; ain&#8217;t what it used to be .. and neither are decisions or decision-making.</p>
<p>Haven&#8217;t I heard the term &#8220;we&#8217;re now all living in a <i>beta</i> world&#8221; somewhere before ?</p>
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		<title>By: Rob Paterson</title>
		<link>http://www.fastforwardblog.com/2010/02/11/work-design-issues-for-hr-in-the-enterprise-2-0-context/comment-page-1/#comment-274528</link>
		<dc:creator>Rob Paterson</dc:creator>
		<pubDate>Tue, 16 Feb 2010 14:08:53 +0000</pubDate>
		<guid isPermaLink="false">http://www.fastforwardblog.com/?p=4494#comment-274528</guid>
		<description>Jon
I wanted to pick up a &quot;throw away&quot; at the start of your post - Elliott Jaques

His core subject was always &quot;Time&quot; - in an earlier work he talked about linear and non linear time.

People do seem to be divided on how they experience time - some live almost in the present - maybe a few weeks or months is the maximum time horozon. Some have a time horizon of 6 months. A few can look  out a year or so and very few can look out and back in decades.

EJ saw some of this as developmental - a small child has no concept of tome - that is why they are always asking if &quot;we are here yet&quot; on trips. Over time with luck our time horizon can stretch - a year for a teenager is an eternity. A year for me at 60 is gone in a flash!

But many I think have been stuck like a child in a tiny time box. I used to think that this is how it was BUT now my question.

Do you think that the nature of our traditional organizations makes us infantile? Do you think that not having any say about what we do or how we do it makes us like a 2 year old again?

If so then Job Grading - that locks in 85% of employees in roles that utterly controlled by &quot;parental&quot; forces erodes our development as human beings?

What does decades of low control work do to us?</description>
		<content:encoded><![CDATA[<p>Jon<br />
I wanted to pick up a &#8220;throw away&#8221; at the start of your post &#8211; Elliott Jaques</p>
<p>His core subject was always &#8220;Time&#8221; &#8211; in an earlier work he talked about linear and non linear time.</p>
<p>People do seem to be divided on how they experience time &#8211; some live almost in the present &#8211; maybe a few weeks or months is the maximum time horozon. Some have a time horizon of 6 months. A few can look  out a year or so and very few can look out and back in decades.</p>
<p>EJ saw some of this as developmental &#8211; a small child has no concept of tome &#8211; that is why they are always asking if &#8220;we are here yet&#8221; on trips. Over time with luck our time horizon can stretch &#8211; a year for a teenager is an eternity. A year for me at 60 is gone in a flash!</p>
<p>But many I think have been stuck like a child in a tiny time box. I used to think that this is how it was BUT now my question.</p>
<p>Do you think that the nature of our traditional organizations makes us infantile? Do you think that not having any say about what we do or how we do it makes us like a 2 year old again?</p>
<p>If so then Job Grading &#8211; that locks in 85% of employees in roles that utterly controlled by &#8220;parental&#8221; forces erodes our development as human beings?</p>
<p>What does decades of low control work do to us?</p>
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		<title>By: Thierry de Baillon</title>
		<link>http://www.fastforwardblog.com/2010/02/11/work-design-issues-for-hr-in-the-enterprise-2-0-context/comment-page-1/#comment-273822</link>
		<dc:creator>Thierry de Baillon</dc:creator>
		<pubDate>Sat, 13 Feb 2010 17:44:46 +0000</pubDate>
		<guid isPermaLink="false">http://www.fastforwardblog.com/?p=4494#comment-273822</guid>
		<description>&quot;contribution based pay&quot;. Wow, let me hope we may get more details someday :)</description>
		<content:encoded><![CDATA[<p>&#8220;contribution based pay&#8221;. Wow, let me hope we may get more details someday <img src='http://www.fastforwardblog.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>By: Anthony Poncier</title>
		<link>http://www.fastforwardblog.com/2010/02/11/work-design-issues-for-hr-in-the-enterprise-2-0-context/comment-page-1/#comment-273816</link>
		<dc:creator>Anthony Poncier</dc:creator>
		<pubDate>Sat, 13 Feb 2010 17:20:43 +0000</pubDate>
		<guid isPermaLink="false">http://www.fastforwardblog.com/?p=4494#comment-273816</guid>
		<description>As promised, few words Jon (only few words, cause to embrace all the ideas you&#039;ve developped, several articles are needed ;-)

First I totally agree that the way the managers make their job evaluation is outdated. They focus on individual performance (is it still possible to perform alone ?) and hierarchical position in a world of collective performance and network. More than a question of HR or management, it&#039;s a question of organization too (matrix). The organization must reflect too,the way it&#039;s really work or should work.

However, I believe that to change people and things, you need incentive and recognition (and usualy appraisal in enterprise is a big part of this incentive). If you change the type of evaluation, you change the work requirements, cause KPI can be linked to your job and the way you do it. 

If you&#039;are evaluated on collective work, the weight of the function decrease. It&#039;s not anymore a question of where you are on the system, but how you do your job.</description>
		<content:encoded><![CDATA[<p>As promised, few words Jon (only few words, cause to embrace all the ideas you&#8217;ve developped, several articles are needed <img src='http://www.fastforwardblog.com/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /> </p>
<p>First I totally agree that the way the managers make their job evaluation is outdated. They focus on individual performance (is it still possible to perform alone ?) and hierarchical position in a world of collective performance and network. More than a question of HR or management, it&#8217;s a question of organization too (matrix). The organization must reflect too,the way it&#8217;s really work or should work.</p>
<p>However, I believe that to change people and things, you need incentive and recognition (and usualy appraisal in enterprise is a big part of this incentive). If you change the type of evaluation, you change the work requirements, cause KPI can be linked to your job and the way you do it. </p>
<p>If you&#8217;are evaluated on collective work, the weight of the function decrease. It&#8217;s not anymore a question of where you are on the system, but how you do your job.</p>
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		<title>By: Jon Husband</title>
		<link>http://www.fastforwardblog.com/2010/02/11/work-design-issues-for-hr-in-the-enterprise-2-0-context/comment-page-1/#comment-273808</link>
		<dc:creator>Jon Husband</dc:creator>
		<pubDate>Sat, 13 Feb 2010 16:25:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.fastforwardblog.com/?p=4494#comment-273808</guid>
		<description>Yes, that&#039;s the direction I&#039;m thinking in.  Your:

&lt;i&gt;this issue couldn&#039;t be solved in the &quot;traditional&quot; way, as his expectations were larger than what can be achieved through the usual stuff, eg. monthly meetings and case studies sharing.
Incentives were rapidly put aside, as, if they foster initial activity, aren&#039;t a sustainable way to &quot;commoditize&quot; knowledge exchange as part of day-to-day job. Then, an answer became evident: some part of the members&#039; individual objectives had to be shifted to community objectives, and employees&#039; yearly evaluation had to take this into account.&lt;/i&gt;

... made me think of the notion of &lt;i&gt;contribution-based pay&quot;&lt;/i&gt;.  I&#039;ve done a few research projects and a couple of experiments with clients in my Hay days (ha ha), but it&#039;s too long a story for the comments section.</description>
		<content:encoded><![CDATA[<p>Yes, that&#8217;s the direction I&#8217;m thinking in.  Your:</p>
<p><i>this issue couldn&#8217;t be solved in the &#8220;traditional&#8221; way, as his expectations were larger than what can be achieved through the usual stuff, eg. monthly meetings and case studies sharing.<br />
Incentives were rapidly put aside, as, if they foster initial activity, aren&#8217;t a sustainable way to &#8220;commoditize&#8221; knowledge exchange as part of day-to-day job. Then, an answer became evident: some part of the members&#8217; individual objectives had to be shifted to community objectives, and employees&#8217; yearly evaluation had to take this into account.</i></p>
<p>&#8230; made me think of the notion of <i>contribution-based pay&#8221;</i>.  I&#8217;ve done a few research projects and a couple of experiments with clients in my Hay days (ha ha), but it&#8217;s too long a story for the comments section.</p>
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		<title>By: David de Talentpower</title>
		<link>http://www.fastforwardblog.com/2010/02/11/work-design-issues-for-hr-in-the-enterprise-2-0-context/comment-page-1/#comment-273773</link>
		<dc:creator>David de Talentpower</dc:creator>
		<pubDate>Sat, 13 Feb 2010 11:19:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.fastforwardblog.com/?p=4494#comment-273773</guid>
		<description>Great contribution Jon ! 
Not surprise that you take this topic seriously as it&#039;s. Even if it&#039;s not the most glamour one of the Entreprise 2.0 stream, everyone interested to make transformation in Entreprise 2.0 successfull should read this. Many thanks to share you deep expertise on this subject. 
My post (in french) related to yours : http://tinyurl.com/yams2yp
A bientot !</description>
		<content:encoded><![CDATA[<p>Great contribution Jon !<br />
Not surprise that you take this topic seriously as it&#8217;s. Even if it&#8217;s not the most glamour one of the Entreprise 2.0 stream, everyone interested to make transformation in Entreprise 2.0 successfull should read this. Many thanks to share you deep expertise on this subject.<br />
My post (in french) related to yours : <a href="http://tinyurl.com/yams2yp" rel="nofollow">http://tinyurl.com/yams2yp</a><br />
A bientot !</p>
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		<title>By: Thierry de Baillon</title>
		<link>http://www.fastforwardblog.com/2010/02/11/work-design-issues-for-hr-in-the-enterprise-2-0-context/comment-page-1/#comment-273768</link>
		<dc:creator>Thierry de Baillon</dc:creator>
		<pubDate>Sat, 13 Feb 2010 10:24:25 +0000</pubDate>
		<guid isPermaLink="false">http://www.fastforwardblog.com/?p=4494#comment-273768</guid>
		<description>I recently had an interesting discussion with a client, about the need to harness and reward collaboration inside an online community of practice.
My interlocutor, an exec, understood that this issue couldn&#039;t be solved in the &quot;traditional&quot; way, as his expectations were larger than what can be achieved through the usual stuff, eg. monthly meetings and case studies sharing.
Incentives were rapidly put aside, as, if they foster initial activity, aren&#039;t a sustainable way to &quot;commoditize&quot; knowledge exchange as part of day-to-day job. Then, an answer became evident: some part of the members&#039; individual objectives had to be shifted to community objectives, and employees&#039; yearly evaluation had to take this into account.
This might give some clues, since some execs are able to understand this approach, but in the meantime, this totally breaks present work measurement methods, notably through the Hay method you exposed. The bottom line, for me, is that the heaviest risk for HR is now to be marginalized throughout enterprise. They, too, must embrace complexity and work hand-to-hand with other departments.
Thierry</description>
		<content:encoded><![CDATA[<p>I recently had an interesting discussion with a client, about the need to harness and reward collaboration inside an online community of practice.<br />
My interlocutor, an exec, understood that this issue couldn&#8217;t be solved in the &#8220;traditional&#8221; way, as his expectations were larger than what can be achieved through the usual stuff, eg. monthly meetings and case studies sharing.<br />
Incentives were rapidly put aside, as, if they foster initial activity, aren&#8217;t a sustainable way to &#8220;commoditize&#8221; knowledge exchange as part of day-to-day job. Then, an answer became evident: some part of the members&#8217; individual objectives had to be shifted to community objectives, and employees&#8217; yearly evaluation had to take this into account.<br />
This might give some clues, since some execs are able to understand this approach, but in the meantime, this totally breaks present work measurement methods, notably through the Hay method you exposed. The bottom line, for me, is that the heaviest risk for HR is now to be marginalized throughout enterprise. They, too, must embrace complexity and work hand-to-hand with other departments.<br />
Thierry</p>
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		<title>By: Thierry de Baillon</title>
		<link>http://www.fastforwardblog.com/2010/02/11/work-design-issues-for-hr-in-the-enterprise-2-0-context/comment-page-1/#comment-273513</link>
		<dc:creator>Thierry de Baillon</dc:creator>
		<pubDate>Fri, 12 Feb 2010 10:04:45 +0000</pubDate>
		<guid isPermaLink="false">http://www.fastforwardblog.com/?p=4494#comment-273513</guid>
		<description>You&#039;re raising here really important issues, Jon.
Beyond knowledge, and the way we acquire and share it in enterprise, you are enlightening the fact that the HR function (thus the jobs requirement definition) hasn&#039;t evolved from a deterministic, quasi-Taylorist view of work.
On the practical side, of course there is now a widening gap between the way knowledge is shared (Enterprise 2.0 tools and emergent behaviors) and built (social and informal learning) and the way HR assume jobs&#039; representation.
These methods aren&#039;t either sustainable from a theoretical / strategic point of view, as in the meantime organizational models have evolved from a knowledge-based view of enterprise, to the necessity to encompass organizational learning, as the need to focus on innovation and competitive advantages became a priority (see for instance Hamel&#039;s work), and even more recently to the dynamic capabilities model (Teece, Foss, et al).
It looks like HR have hard time getting out from a now outdated model. Maybe should they apply for themselves the &quot;2.0 paradigm&quot;: listen, share, build new knowledge... A really heavy task is ahead.</description>
		<content:encoded><![CDATA[<p>You&#8217;re raising here really important issues, Jon.<br />
Beyond knowledge, and the way we acquire and share it in enterprise, you are enlightening the fact that the HR function (thus the jobs requirement definition) hasn&#8217;t evolved from a deterministic, quasi-Taylorist view of work.<br />
On the practical side, of course there is now a widening gap between the way knowledge is shared (Enterprise 2.0 tools and emergent behaviors) and built (social and informal learning) and the way HR assume jobs&#8217; representation.<br />
These methods aren&#8217;t either sustainable from a theoretical / strategic point of view, as in the meantime organizational models have evolved from a knowledge-based view of enterprise, to the necessity to encompass organizational learning, as the need to focus on innovation and competitive advantages became a priority (see for instance Hamel&#8217;s work), and even more recently to the dynamic capabilities model (Teece, Foss, et al).<br />
It looks like HR have hard time getting out from a now outdated model. Maybe should they apply for themselves the &#8220;2.0 paradigm&#8221;: listen, share, build new knowledge&#8230; A really heavy task is ahead.</p>
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		<title>By: Jon Husband</title>
		<link>http://www.fastforwardblog.com/2010/02/11/work-design-issues-for-hr-in-the-enterprise-2-0-context/comment-page-1/#comment-273394</link>
		<dc:creator>Jon Husband</dc:creator>
		<pubDate>Thu, 11 Feb 2010 22:31:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.fastforwardblog.com/?p=4494#comment-273394</guid>
		<description>Thanks, Bill.  I suspect that it will be sometime before a comprehensive and coherent new framework / methodology will be worked out ...</description>
		<content:encoded><![CDATA[<p>Thanks, Bill.  I suspect that it will be sometime before a comprehensive and coherent new framework / methodology will be worked out &#8230;</p>
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		<title>By: Bill Ives</title>
		<link>http://www.fastforwardblog.com/2010/02/11/work-design-issues-for-hr-in-the-enterprise-2-0-context/comment-page-1/#comment-273383</link>
		<dc:creator>Bill Ives</dc:creator>
		<pubDate>Thu, 11 Feb 2010 21:52:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.fastforwardblog.com/?p=4494#comment-273383</guid>
		<description>Great set of issues. How do we rate expertise in the world of Wikipedia vs. Encyclopedia Britannica with its panels of certified experts.  Getting job evaluation right is a key to adoption. I saw competitive pay for performance base don comparative ratings kill team work in the past. It is even more destructive in enterprise 2.0. The answers are to be worked out but you have framed some of the questions nicely. Bill</description>
		<content:encoded><![CDATA[<p>Great set of issues. How do we rate expertise in the world of Wikipedia vs. Encyclopedia Britannica with its panels of certified experts.  Getting job evaluation right is a key to adoption. I saw competitive pay for performance base don comparative ratings kill team work in the past. It is even more destructive in enterprise 2.0. The answers are to be worked out but you have framed some of the questions nicely. Bill</p>
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