Comments on: Social BPM: Business Process Management Enters the 21st Century http://www.fastforwardblog.com/2010/06/26/social-bpm-business-process-management-enters-the-21st-century/ Fri, 28 Oct 2011 01:28:22 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Pat Flanders http://www.fastforwardblog.com/2010/06/26/social-bpm-business-process-management-enters-the-21st-century/comment-page-1/#comment-300684 Pat Flanders Fri, 09 Jul 2010 04:54:29 +0000 http://www.fastforwardblog.com/?p=5068#comment-300684 Thanks, Joe - interesting point, but I'm still trying to determine what 'social BPM' means to practitioners. I've been tweeting (@11gtweets) all week the question 'What is social BPM', and have yet to get a definitive answer. I suspect that many want to implement what you suggest, but may not yet know how to pair the 'social' side with the 'BPM' side. Thanks, Joe – interesting point, but I’m still trying to determine what ’social BPM’ means to practitioners. I’ve been tweeting (@11gtweets) all week the question ‘What is social BPM’, and have yet to get a definitive answer. I suspect that many want to implement what you suggest, but may not yet know how to pair the ’social’ side with the ‘BPM’ side.

]]> By: Jacob Ukelson http://www.fastforwardblog.com/2010/06/26/social-bpm-business-process-management-enters-the-21st-century/comment-page-1/#comment-299169 Jacob Ukelson Thu, 01 Jul 2010 06:35:46 +0000 http://www.fastforwardblog.com/?p=5068#comment-299169 Joe, Social BPM confuses me. There is nothing special about the process of generating a process map, and then automating the process using a BPMS - it is a classic knowledge worker process. It is unstructured, unpredictable and ad-hoc - but so are most knowledge workers process. It has an owner, a goal, a changing set of participants and documents play a central role - in short exactly the kind of process Adaptive Case Management is trying to address. The focus should be on managing these types of processes in general, not looking at process modelling as a unique problem. That is the focus of Adaptive Case Management as laid out in "Managing the Unpredictable" a book on the subject on managing exactly these kinds of processes (http://www.masteringtheunpredictable.com/) and there is a tweetjam scheduled for July 15th (Keith will be attending). Jacob Ukelson - CTO ActionBase Joe,
Social BPM confuses me. There is nothing special about the process of generating a process map, and then automating the process using a BPMS – it is a classic knowledge worker process. It is unstructured, unpredictable and ad-hoc – but so are most knowledge workers process. It has an owner, a goal, a changing set of participants and documents play a central role – in short exactly the kind of process Adaptive Case Management is trying to address.

The focus should be on managing these types of processes in general, not looking at process modelling as a unique problem. That is the focus of Adaptive Case Management as laid out in “Managing the Unpredictable” a book on the subject on managing exactly these kinds of processes (http://www.masteringtheunpredictable.com/) and there is a tweetjam scheduled for July 15th (Keith will be attending).

Jacob Ukelson – CTO ActionBase

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