Archive for Mobile Phones
by Jon Husband
August 5, 2008 at 1:09 pm · Filed under
Business Model, Change, Cloud Computing, Community, Emergent, Enterprise 2.0, Mobile Phones, Public Media, Social Computing, Social Networking, Stuart Henshall, Trust, Twitter, User Revolution, Web 2.0
Thanks largely to Rob Patterson’s previous posts on the issues and opportunities, regular readers of the FASTForward blog will know by now that Twitter (and other similar services like Pownce, Jaiku, Friendfeed, Identi.ca and Kwippy) have strong potential for practical use by project teams and connected networks of knowledge workers.
These services can be used to keep people aware of fast-moving issues, events and changes, and bring the strengths of IM and online presence together in useful ways.
Here comes another dimension to group instant messaging … one which promises to further close the gap regarding utility and the ability to reach into a network and connect with someone to whom you want to discuss whatever it may be that interests you or what you may need to know or find out.
A friend who is well-known to many in the Web 2.0 arena, Stuart Henshall, and his colleague David Beckemeyer (TelEvolution / PhoneGnome, Earthlink), have just launched Phweet, a service whereby a user with one click can ask someone who has just twittered (or pownced, or jaiku’d, or fed a friend or kwipped) whether or not they will accept a VoIP call. Once accepted, voila ! Connection is established and the voice conversation begins.
In terms of how it operates technically, this service effectively eliminates the need for dial-tones (arguably the last remaining communications bottleneck the telcoms "own") in order to talk to someone else via voice. Powerful stuff !
Please note that this service is alpha, and applies only to twitter at the moment, though I believe there plans to enable it for the other similar service I have mentioned.
Of course group IM users can already connect with someone they "know" and ask about / initiate a VoIP call in any number of ways, but this service makes the functionality available during the course of using the group IM service, thereby enhancing existing online presence and creating what some are calling ambient intimacy.
Go ahead, sign up and try it out. I have … it’s easy, fun and potentially very useful, especially for project teams or private networks of people who are connected together on some issue or other.
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Tags: Stuart Henshall, David Beckemeyer, Phweet
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by Rob Paterson
October 31, 2007 at 10:12 am · Filed under
Emergency, Enterprise 2.0, Mobile, Mobile Phones, Robert Scoble, Social Computing, Twitter, Twittergram, University
I think now that the point is made – Twitter is currently THE BEST TOOL for communicating widely in an emergency
(ParisLemon) Another day, another show of Twitter’s true power. Barely a week after the Southern California fires began and Twitter helped get out important messages to people, a 5.6 magnitude earthquake hits the Bay Area and info about is posted numerous times on Twitter before the ground is even done shaking. It’s barely been 30 minutes and already I have 4 solid pages of earthquake news and insight.
Ariel Waldman posted the first tweet about it (that I saw) and from there nearly ever blogger/tech geek/person in the entirity of the Bay Area has posted in on the quake – and many of the multiple times. I knew the exact location and magnitude before the story had even hit the news.
I say again, this is the power of Twitter.
Not only does it get your message out – but it uses very small amounts of the cell network and so can often get through when an overload crashes the system. Robert Scoble sent out a Twittergram to his list including Maryam his wife. With a Twittergram you can use voice. So you can in effect use the cell phone system without overloading it.
I think that the ubiquity of cell phones means that any organization now can have a Twitter Emergency Strategy – you can of course link this to a complementing Facebook strategy too.
So imagine a fire in your office – or an epidemic in the school – or a shooter at your university – a flood in your region – with Twitter, you can reach most people affected and then you can keep them updated – all it requires is that you have a plan and get them following as a precaution. Not hard!
by Rob Paterson
October 28, 2007 at 11:47 am · Filed under
Emergency, Enterprise 2.0, KPBS, Mobile Phones, NPR, News, PBS, Public Media, Social Media, Twitter, University, Web 2.0
Here is a short but informative report by NPR on KPBS’s historic use of Social Media to cover the fire. One of the key Apps was “My Maps” -
The Google map has had over 1.2 million hits and even the fire fighters used it as The Source. Google themlseves have been a huge help and gave support to KPBS as the load on the map increased.
I think that the fire and KPBS’s work has been a watershed for public broadcasting – their work has shown that a small station with few staff can offer the public a huge service in an emergency.
More – it also shows universities who are all struggling to find a process to help their own communities in an emergency such as the recent shootings can do so in an affordable manner.
by Rob Paterson
October 25, 2007 at 5:47 am · Filed under
Emergency, Enterprise 2.0, Mobile Phones, NPR, PBS, Public Media, Social Media, Twitter
“San Diego’s KPBS-FM lost its main transmitter this morning as a wildfire burned Mt. San Miguel. By 8:30 a.m., its all-news coverage of the region’s multiple fires moved from 89.5 to 94.9 MHz, using a music station’s frequency lent by Lincoln Financial Media Co.” (The Current)
Thank goodness for the loan – but by having a major online presence, KPBS, would still have been in action – so what is your Station’s Emergency plan?
In my former life, I worked for CIBC a large Canadian Bank. WE knew that if for any reason, we lost a major dealing room, we might go out of business. So we worked with our competitors and set up an emergency dealing room in several key centres. So on Sept 12, CIBC, whose office was in the next door building to WTC and was wrecked by the collapse of the larger structures, was open for business.
We live in a much more volatile world where major weather systems can take out entire states. So what about developing a state wide plan for your state? I assure you that the day after the hurricane/fire/flood is not the time to be thinking about what to do.
Social media will surely play a major role in any such plan?
by Rob Paterson
October 24, 2007 at 8:32 am · Filed under
2.0 Design Thinking, Corante, Debi Jones, Emergency, Enterprise 2.0, Flickr, KPBS, Mobile Phones, NPR, News, PBS, Public Media, Security, Social Media, Twitter, Wisdom of Crowds
If you live where I do 3,000 miles away from the fires, maybe pictures of the fires and interviews with people who have lost their homes might be interesting. BUT what if you live where the fires are? Surely then I would want to know in real time EXACTLY what was going on.
KPBS – a public TV Station is providing this service using Google Maps, Twitter & Flickr. They are also broadcasting on air and on the web! They have all the bases covered. I have suggested to some PBS/NPR stations that they should create an Emergency Plan – they have pushed back saying that they don’t do “News”. Here is a joint license showing that covering emergency well is surely one of the key “Public” tasks of such a station – showing also how by using social media – they can do this really well by accessing their community
Here is the Google Map – all the key detail is there – what is going on and where and when (875,000 views and counting this morning)
Here is the Twitter feed – note that the feed is operating on a minute by minute basis
Here is the link to Flickr
They are using the Comments Section on a blog as a tool to allow people to make local reports – see how it works here
They have got the full suite all cleverly applied
Update – In this kind of emergency – Mobile Phones are now the main link – here is a great post by Debi Jones on how this is playing out:
The disastrous fires burning in San Diego have initiated a service used by the city and county government to inform and update residents. Mandatory evacuation orders have been communicated via reverse 911 on both landline phones and mobile phones. The messages are prerecorded and as I’ve said, three messages have been received on my phone. The first was an evacuation order. The next message was a notice that San Diego schools are closed until further notice along with the instruction to keep children inside and restrict their activity levels (smoke and ash is so thick in the air that keeping it out of your house is impossible during large fires). The third message was information on evacuation centers that were still open as several are already full.
Regulation in the US for Enhanced 911 or emergency service which incorporates location data has resulted in a number of emergency related services that are unique to the US market when compared to other geographical regions like Western Europe or Asia. The reverse 911 system isn’t specifically a mobile service, but that it does include mobile phones is impressive and to see this system work in the case of a disaster saving time and lives is an important development. To this point, 262,000 households have received reverse 911 calls.
It is likely in a very bad situation that cell phone networks will get jammed – what we are learning though is that SMS tends to get through – so Twitter as a feed may be the core of a good plan
Advisories have been announced on CNN and local San Diego TV stations asking people to limit their mobile phone use as the networks are saturated. This is a common problem during emergencies as we’ve seen over and over. The one component that continued to provide communication during the London bombings, post Katrina flooding in New Orleans and now in San Diego is text messaging. Twice today my mobile calls have been rejected with the network reporting, “all circuits are busy”. And yet, I’ve continued to be able to send out SMS.
