by Rob Paterson
April 9, 2008 at 6:15 am · Filed under
Change, Culture, Dr David Vaine, Euan Semple, Interaction, Interviews, KM, Management Theory, Podcasts, Public Media, Relationships, Social Media, Social Networking, Story, The 'Phoric, Video, YouTube
On April 1st, we had the honor of recording a podcast of the esteemed Dr David Vaine, Senior Partner of Apparently KM PLC, who has finally revealed how to make 2.0 work in the most traditional organization.
The link to the “Phoric” is here. I must warn you that some of the material may not be workplace safe.
The ‘Phoric” is a site where well known people in the 2.0 world choose 3 clips from YouTube and discuss why these are important to them. You may find some of the other guests moving and funny. Guest include Matt Moore, Euan Semple, Alex Kjerulf (Chief Happiness Officer)
All fun aside, and there is lots of fun here, the “Phoric shows the “heart” of the 2.0 relationship explicitly and it shows how simple tools can have a huge impact.
Enjoy
by Jon Husband
February 24, 2008 at 9:03 pm · Filed under
2.0 Design Thinking, Blogging, Change, Culture, Emergent, Enterprise 2.0, Enterprise Social Computing, FASTforward08, Podcasts, Social Computing, Social Networking, User Revolution, Web 2.0
I don’t think it was as a result of Andrew’s presentation at the recent FASTForward 08 conference, but may have been related to the recent Enterprise 2.0 / KM discussion reported on this blog involving Tom Davenport and Andrew McAfee, moderated by colleague Jim McGee.
David Gurteen reports in his most recent newsletter that Tom Davenport has agreed to understand that social software and social computing has a growing and perhaps central role in the ongoing evolution of knowledge work. This is news because it was, I believe, beginning to seem as if Davenport was becoming a somewhat curmudgeonly holdout against a growing consensus that wikis, blogs and social computing are having a clear impact on the nature of knowledge work and the "management" off socially-constructed just-in-time knowledge.
As a general assertion, I think it’s fair to say that social computing is bringing new capabilities and capacity to the (interactive) construction of just-in-time knowledge in an environment characterized by ongoing flows of information
Tom Davenport quoted in the Gurteen Knowledge newsletter:
.
" Still, that E2.0 is the new KM didn’t hit me for a while. But when Andy said the ultimate value of E2.0 initiatives consists of greater responsiveness, better "knowledge capture and sharing", and more effective "collective intelligence", there wasn’t much doubt. When he talked about the need for a willingness to share and a helpful attitude, I remembered all the times over the past 15 years I’d heard that about KM."
and later
"I admit to a mild hostility to the hype around Enterprise 2.0 in the past. I have reacted in a curmudgeonly fashion to what smelled like old wine in new bottles. But I realized after hearing Andy talk that he was an ally, not a competitor. If E2.0 can give KM a mid-life kicker, so much the better. If a new set of technologies can bring about a knowledge-sharing culture, more power to them. Knowledge management was getting a little tired anyway."
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Actually, it’s not fair to say that Tom Davenport "has agreed to understand" …. it’s more fair to say that the context in which terminology and jargon are being used has become clearer to him and more commonly shared amongst participants in (an important) conversation.
It seems clear to me that "Enterprise 2.0" is here to stay … the clearest signal to date is the raft of changes made over the past two or three years to the mainstream offerings of the biggest workplace productivity vendors to enable many forms of collaboration, combined with acquisitions, strategic alliances with innovative smaller E2.0 players and the beginning moves by the major consulting firms (such as publishing white papers, surveys and research reports) to pay attention to the emerging Enterprise 2.0 field.
I believe that social computing in the workplace will lead to the re-design of the fundamental principles of knowledge work. Dave Snowden is a well-known KM guru who has said as much in a podcast created several months ago wherein I asked him about the likely impacts of Web 2.0 on knowledge work and knowledge management.
Here’s a link to that podcast, wherein in my opinion Dave holds forth on the coming changes to the design and dynamics of knowledge work in a particularly clear and coherent manner.
Dave Snowden is also fond of saying that "one should not throw the baby out with the bathwater" … and in the context of this post I think it’s useful to note that one of the happy outcomes of our growing understanding of the Enterprise 2.0 field is that the advent of using wikis and blogs and widgets and social computing inside the firewall does not mean that all the thinking, theorizing and implementation of initiatives related to KM 1.0 needs to be tossed away. Rather it seems that much of what has gone before can be built upon and enhanced, and notably in the areas of cultural adaptation and changes to management practices.
Indeed, I (and my co-author Jim Bair) have tried to reflect these emerging perspectives in a just-published industry book titled "Making Knowledge Work – the arrival of Web 2.0" – (ARK Group UK), recently given an initial once-over on this blog by colleague Bill Ives, wherein I cite Andrew McAfee, Tom Davenport, Dave Snowden, Dion Hinchcliffe, Ikujiro Nonaka and a number of other well-known KM theorists and practitioners. I like to believe that the book’s content has struck an initial balance between the complex taxonomies of many organizations’ accumulated "knowledge", the large investments made over the past decade to enterprise information architecture, many workers’ need for some structure and direction and the clear power of more organic social computing carried out by interconnected individuals with a wide range of styles when it comes to cognition, learning and ways to turn pertinent information into useful knowledge.
I also think it’s clear that we are all going to be learning a lot more about the design, dynamics and management of knowledge work over the next several years. It will never be left to be completely organic – free-flowing, self-assembling and emergent. Humans are tinkerers, especially in a technocratic era and even more so those of such an era who are bent on having organizations perform more and better. They will always be looking for ways to make knowledge and knowledge work more effective and more profitable.
FASTForward 08 made that clear.
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by Hylton Jolliffe
February 19, 2008 at 6:56 pm · Filed under
FASTForward '08, Interviews, Podcasts
Below you’ll find links to the many great interviews we’ve posted so far. Tune in, pass them around, and feel free to follow up on the interviewee’s remarks in the comments.
- John Hagel – consultant, author
- Joe McKendrick – analyst, blogger
- Bob Coxe – chief information officer for Criterion Systems
- Robert Paterson - Robert Paterson, consultant, blogger
- Clare Hart – EVP, Dow Jones & Company
- David Sutija – SVP of enterprise products, FAST
- David Weinberger – speaker, consultant, author
- Tom Davenport – consultant, author
- Jorn Ellefsen – CEO of Comperio
- Charles Fiesel – Roundarch
- Don Tapscott – strategist, author of “Wikinomics”
- Sue Feldman – research vice president, content technologies group, IDC
by Rob Paterson
February 2, 2008 at 6:59 am · Filed under
Apple, Barriers, Business Model, Enterprise 2.0, Microsoft, NPR, PBS, Podcasts, Public Media, Relationships, iTouch, iTunes
As sure as the sun rises in the morning – the web will become the primary delivery platform for all information.
Many in public radio and TV, have told me that my feelings about how fast the shift would take place from “air” and cable to web are exagerated. My argument is this. “Weight of money”.
When you pay $45 billion dollars you are not fooling around.
MSFT wish to get ready NOW for this new reality for when the bulk of advertising revenue and action are on the web. Ad revenues are $50 billion right now and are expected to rise to $80 billion by 2009/10. This is the prize. When the ad money shifts out of traditional media, you will hear the sucking sound of a mortal wound. It will be too late to reinvent your self then.
All the supporting parts of a web based radio and TV will have to accelerate their plans
- The viewing platforms such as the iPods and the large screen TV’s are ready now for a direct link. The Early Adopters are watching the bulk of their video online.
- Many listen to radio online at the office or on their iPods on their commute
- YouTube is bursting with great content both from traditional sources and from new entrants
- Channels such as iTunes and Miro are building capacity – it will be the ease of use that these channels offer that will pull in the Early Majority.
- Major Networks have their toe in the water and are offering some content online
The Yahoo bid will accelerate all this work.
So what is the work that Public TV and Radio have to do in this context of no time? It is to solve the business model problem. How to offer the best content from TV and Radio AND keep the stations whole. How to do that? I think the answer is to make the offer direct with the forced choice of the show and the station.
I am not saying that people will not listen to radio nor am I saying that people will stop watching TV. People will still buy SUV’s and Trucks. But the bulk of the people, especially people who are naturally curious will make the switch.
Remember Mikey – “Give it to Mikey – he hates everything. Well my wife Robin, is the tech Mikey.
Robin is very very resistant to gadgets. BUT …….. She now listens to all her radio online – loading the podcasts onto her MP3 player which she uses when she is doing stuff around the house and walking the dogs. And in her down time, I hardly ever see her anymore – she has discovered YouTube. She has discovered that it is packed with content that she wants to watch – content that is “serious” that is just what a good Public TV member would want to watch. She has discovered that it is easy to watch and listen to what she wants when she wants and that there is tons and tons of great content out there.
She is closer to 60 than 50 and is in the centre of the demographic for Public TV.
So Robin’s desire for interesting content that intrigues her has been met already. Just imagine how easy it will be for her to have access to even more and what her choices will be soon.
Don’t you want her and the millions like her as your audience?
by Rob Paterson
January 11, 2008 at 6:43 am · Filed under
Autos, CES, NPR, News, Podcasts, Public Media, Social Media, User Revolution, Web 2.0, Web Advertising
Part of the growth of audience for public radio has been the car. For many Americans, commuting can take up between 1 and 2 hours a day. NPR’s key shows Morning Edition and All Things Considered have been designed to meet the demand of thoughtful people who sit alone day after day in traffic. Many of the hosts seem to have become friends – after all for a 4 hour commute, the radio hosts spend more “talk” time with the commuter than any other person.
Until now, the car, like the plane, has been a “Web Free Zone” But all of this is going to change.
At the CES this month, Cars moved onto the spotlight. (AP)
Cars and automotive technologies from startups and established aftermarket makers are abundant at this gadget show. They’re coming in such variety that they encapsulate many of the advances seen elsewhere at CES in cell phones, TVs, video games and wireless Internet networking.
For example, one theme at CES is the development of touch-screen and voice-activated controls for portable devices. Cars are showing that off, too, with systems that let people make phone calls, navigate, choose music and have e-mails read to them without dangerously fumbling for manual controls.
Or look how CES overall is highlighting the widening availability of Internet content. Autonet Mobile Inc. offers a small box for car trunks that takes a cellular broadband signal and uses Wi-Fi to relay it to portable computers in the car, so people can browse the Internet in the vehicle. And while the car is parked near a home wireless network, people can beam music and video content to it for enjoyment on upcoming road trips.
“The car is a lifestyle product,” said Sterling Pratz, Autonet Mobile’s CEO. “It’s not just a car anymore.”
The clock is ticking for the car terrestial radio market. Wifi is not only seen as being key to car entertainment and guidance but also enables the systems in cars to be updated.
One reason for automakers’ increasing comfort is that powerful computers now found in cars can get software updates fired in by wireless networks, letting vendors fix bugs and keep features up to date, said Erik Goldman, president of Hughes Telematics Inc. His company is expected to begin outfitting Chrysler and Mercedes cars with a navigation, entertainment and diagnostics service in 2009.
Another change is that car makers have often sought to differentiate themselves with proprietary electronic systems, like General Motors Corp.’s OnStar, that operate independently from gadgets people regularly use outside the car.
But these days automotive electronics are being more closely integrated with standard Web technologies.
For example, the Hughes Telematics system will include a personal Web portal that lets people remotely lock and unlock their car doors, plan routes, check their auto’s emissions and engine status, select music playlists and even monitor their vehicle’s location.
Increasing ties to the Web could broaden the field of automotive-tech vendors beyond traditional players. Last year, OnStar began working with MapQuest.com, part of Time Warner Inc.’s AOL LLC, so drivers could plan their routes online and send them to the car.
At a CES panel on the interplay between cars and electronics, Eckhard Steinmeier, general manager of BMW’s “Connected Drive” initiative, showed a commercial in which a woman says she wants to investigate sushi options. So she heads out of her house, in the rain, to do a Google search from her Beemer’s dashboard.
Where and how we connect to the web and to each other is becoming ubiquitous. Finding the best interface is therefore shaping up as being very important.
