by Rob Paterson
July 2, 2008 at 6:13 am · Filed under
CPB, Google, KETC, KPBS, Ning, PBS, Politics, Public Media, Public TV, Relationships, Social Media, Social Networking, Social Objects, TV, Trust, Trusted Space, User Revolution, Video, Web 2.0, YouTube
As my regular readers know, (More Context in the link) I am working with KETC, Channel 9 in St Louis on a project funded by CPB, to see how a Public TV station could use its position as a Trusted Space, rather than simply as a broadcaster, to make a difference in the “economic forest fire” that is the mortgage/housing /credit crisis that is sweeping through America.
It is the hope of CPB that Public Media can do more to serve its country than offer great content alone. It is our collective hope that by learning how to do what we are doing now well, that Public TV and Radio can serve the public by acting as a convener of Trust for the community – so that we can draw on the great and latent power that resides in all local communities to take action themselves to solve the great problems that confront us.
Our hope is that our one station in one city can offer enough experience that in the fall many more can join in the work and that soon we may have a national effort underway.
Here is an update as to how we are starting this work.
First of all – we had to settle on what could be our objective? What could we do that was both possible and legitimate to help? What was the “problem that could be solved and what did we really bring to the table?
What we hear is going on that can be remedied is this. Many people can be helped to stay in their homes. BUT to be helped, they have to act very quickly. Days make a difference. The barriers to these people getting the help that will save their home are these:
* They don’t know where the safe help is. They are surrounded by sharks waiting to feed off them
* They are often frozen by shame and fear.
We can connect them to help that they can trust. We can use our power as story tellers to help break through the shame barrier – we can show that they are not alone and that there is hope. We have decided that we can and that we have to be the “Connector” – connect people that can be helped to the help that can be trusted. We have to connect the help to the help, so that it can be more powerful.
So for those who can be helped, maybe 30% of the total, the issue is Trust. They have to know who they can trust in a situation where they have had all their trust in financial advice destroyed.
So one of our aims is to “reveal” the Nodes of Trust in St Louis. To reveal the hidden network of help. To reveal this network not only to those who need it but to those that who are part of this network of help and trust. We are going to use who we are – the most trusted organization in the City – to use our power of media to reveal a hidden part of our city – the network of Nodes of Trust that exist in St Louis. Over the last 2 weeks we have been convening meetings in our studios of the leaders of these organizations. Many of these people had never met before.
We are going to do our best to connect these people enough to each other that the latent power of this network of Trust becomes manifest and real.
View Larger Map
Just as KPBS used Google Maps to show the extent and the nature of both the fire and the help – so we plan to do the same. With by the way the active help of KPBS and Google Maps. This is our first shot.
Our hope is that the community will help us produce the definitive map of “help” and “Trust” in St Louis. Our hunch is that each community has a map of trust – the Bosnians, the African Americans, the Hispanics etc. Our hunch is that these Nodes of Trust are even more local and less obvious than the ones we start with – they surely include churches, beauty salons, cafes etc. These Nodes of Trust are real. They exist. They are just for now outside of our vision. If we can reveal them and connect them – then what? What can St Louis really do when the full power of this resource is realized?
Surely every city has this latent network of Trust and local power that can be activated and enhanced by a crisis and by a convener who has no ax to grind?
So much of this work is different from Broadcasting – we are drawing on the years of experience in the station of outreach and on our position in the city as being part of the community to work face to face with those who can help to enhance their efforts. Our key local partner in this is the United Way who run a funnel into the network of help via their 21 number.
But even with help available, what about the issues of fear and shame that block people from seeking help?
Here we use our power as story tellers. Fear and shame can be overcome, if we can see that we are not alone and that forces beyond us have been and are in play. Here video and TV have an unparalleled power to tell story and to connect. Here is a link to our YouTube Channel where we will have many many many stories. We will be broadcasting interstitials (one minute items), 6 minute items and long format shows. All that we broadcast will be put up on our blog, on YouTube and Facebook
Is the problem just about people losing their homes? No!
We are starting to see that the real problem is the ripple effect of people losing their homes on the entire fabric of America. As vacant houses destroy the value of the rest of the street, as ruined streets destroy a community, as ruined communities destroy a city, as ruined cities destroy the state – we see that this is like the flood in New Orleans. Cities and then states become socially and then economically gutted.
The tragedy is greater than the loss of a home and the dream for a family. This is a cancer that threatens the nation. As such, being self righteous and blaming others and thinking that the pain can be limited to to the guilty, is to be short sighted.
We have to be the story teller about “The Ripple Effect”. Many think that they are OK. Many think that we should do nothing to help the stupid and the ill informed.
But we are learning that such an attitude is like blaming people who have typhoid. There is a “dis-ease” spreading. The impact of this crisis on the few will affect the many. We cannot stand by and think that we will be OK. This is like America in WWII. For what happens in the “other neighborhood is going to affect us and the whole world. So as Ed Murrow, the spiritual father of Public Service as a broadcaster, told the larger story of the war from the Blitz in London, so we at KETC have to tell the story of the larger Ripple Effect of the housing crisis on our city and state.
Again – here we use our TV channel and all the power of social media. Here we also convene meetings with people who don’t normally meet and we are asking them to work together to understand the full risk and power of the Ripple Effect.
Here we give our voice on TV and on the Beacon to others such as Senator MacAskill to speak to the challenge that confronts us all.
“People are making assumptions that just certain kinds of people are in this position,” McCaskill said. “I think that people’s stereotypes kick in. I don’t think they realize that these distressed homes and families are all over the St. Louis area. From Chesterfield to South County to Warren County and St. Charles, there are homes facing foreclosure.”
McCaskill said the impact of the foreclosure crisis — which analysts predict could reach 3 million nationally — goes well beyond individual homeowners and is undermining the strength of the U.S. economy.
“There is this ripple effect that foreclosures have on the economy that we are focused on. This isn’t about a bailout for any individual. This is about what’s best for our economy so we don’t fall off the table into a full-blown depression,” she said.
“It’s hard for people because they’re used to operating within their lane. Can I pay my bills? And if I can pay my bills, why are we helping anybody who can’t pay their bills? This is not about staying in your lane. This is about our overall economic strength right now as a nation and the things we can do that help the credit markets stabilize, that help the dollar strengthen, that cut out some of the speculation in oil. All of those things need to happen, and this housing bill is just one part of that.”
“What you don’t see in this room are the thousands and thousands and thousands of people who are just like you,” she said to the homeowners in the assemblage. “We estimate up to 20,000 homes in Missouri will face foreclosure before the end of next year. So, imagine if we had 20,000 people in this room what it would look like. You are not in this alone. There are thousands and thousands and thousands of others out there that have the same kind of challenges.”
This is a very long post. I don’t know how to compress our story while it is still being written.
I will post shortly about how we are “Managing” this process – by using social media and total project transparency – but I have a request first.
We need help. In particular we need help from bloggers in St Louis. I know you are out there. You are surely also part of the Nodes of Trust in St Louis. You too are the unseen network of trust in the city. Please some of you contact me so that you too can become visible and that you too can help your city and your state in this time of great need.
So this then is the context for our work.
We are going full tilt to the end of August to learn how to connect people to help. To learn how to help the help become connected so that they can offer more and better help. To learn how to tell the bigger story of the Ripple effect so that those with the power to help at this level can also locate their power and apply it. To be the beta test site for public media so that we can extend this work nationally.
At the end of his speech to congress after Pearl Harbor, Franklin Roosevelt said this:
With confidence in our armed forces—with the unbounding determination of our people—we will gain the inevitable triumph—so help us God.
Maybe we can modify this call to hope and to the determination of the people and say:
With confidence in our communities—with the unbounding determination of our people—we will gain the inevitable triumph—so help us God.
by Rob Paterson
May 26, 2008 at 5:27 am · Filed under
Politics, Social Computing, Social Media, Social Networking
Roger Cohen writes today in the Times about the cultural split between a world view that is all about division and one that is about connectivity.
Surely this is the heart of the 2.0 adoption cycle for anyone or any organization. Is it all about “me” and my tribe or is it about “us” and how we fit into the larger world and affect each other?
My sense is that what ever your politics “Me” or “Us” is the great divide.
So how do we get from “Me” to “Us”? Maybe results will help many decide:
This cultural failure has been devastating for Clinton. As Joshua Green chronicles in an important piece in The Atlantic, Obama has used social networking and his user-friendly Web site to develop the money machine, and the youthful engagement, that has swept him forward.
Green notes, “Obama’s claim of 1,276,000 donors is so large that Clinton doesn’t bother to compete.” He gives some other Obama campaign numbers: 750,000 active volunteers and 8,000 affinity groups. In February, a month in which he raised $55 million ($45 million over the Internet), 94 percent of donations were of $200 or less, a number dwarfing small contributions to Clinton and John McCain.
Obama has been a classic Internet-start up, a movement spreading with viral intensity and propelled by some of Silicon Valley’s most creative minds. As with any online phenomenon, he has jumped national borders, stirring as much buzz in Berlin as he does back home.
If you choose the “Me” you cannot compete with another who chooses “Us”. Also if you choose me – you miss the point that the larger world cares about you:
Her most crippling blindness has been to networks, national and global, the threads that bind and have changed society. As David Singh Grewal writes in his excellent new book, “Network Power,” a core tension in the world is that: “Everything is being globalized except politics.”
Grewal continues: “We live in a world in which our relations of sociability — our commerce, culture, ideas, manners — are increasingly shared, coordinated by newly global conversations in these domains, but in which our politics remains inescapably national, centered in the nation states that are the only loci of sovereign decision making.”
The Bush administration has accentuated global awareness of this disjuncture. Connected people around the world were appalled by Bush policies — from the trashing of habeas corpus to renditions — but felt powerless to influence them.
The overwhelming global interest in the current U.S. election is tied in part to a spreading belief that America’s leader may be as important to French lives, for example, as the incumbent in the Élysée Palace.
by Rob Paterson
April 29, 2008 at 8:13 am · Filed under
ABC News, CBS, Information Management, Interview, Messy World, Michael Skoler, News, Politics, Public Insight Journalism, Public Media, Public TV, Social Networking, Trust, Trusted Space, User Revolution
It’s ironic isn’t it, that at a time when the problems that confront us, such as the end of cheap oil, a war that we cannot get out of, an education system that fails 40% of Americans, a healthcare system that serves only a few, that our news is so awful.
CBS put all their eggs in Katie’s salary and now are thinking of leaving news. ABC spend half the debate on stuff that doesn’t matter. We now know that most of the experts called in to advise us about the war were on the payroll of the Pentagon.
News is becoming entertainment or has often been bought just when we all need to be informed.
How can we get a sense of how these issues, or any issue, really affects us?
I interviewed Michael Skoler of American Public Media to find out how he is using new technology to draw on the real experience of over 50,000 citizens to ground their news at a price that they can afford. His project is called Public Insight Journalism and may be part of the foundation of a more relevant way of offering news.
Over 55,000 people are in the network and are tapped for their experience – how are gas prices affecting your life rather than what do you feel about rising gas prices.
This network is facilitated by a new kind of journalist and by a new kind of social software that keeps the system healthy.
The experiment is now 5 years old and has gone beyond the experiment into the operational and is now starting to spread.
What do you think about the news today? Do you think this may help?
by Bill Ives
March 5, 2008 at 7:19 am · Filed under
Business Model, Change, Community, Election 2008, Enterprise 2.0, Long Tail, Politics, Web 2.0
Yesterday Hillary Clinton made a come back to win 3 of the 4 contested primaries but Barack Obama was able to close early gaps to gain significant delegates and keep his lead in the pledged delegate count. There has been a lot written on the organizational strength of the Barrack Obama campaign. Part of this comes from some creative use of the new web, both on public sites and within the organization. One of the tools they are using is Central Desktop, a collaboration platform for business teams. Yesterday, I spoke with Isaac Garcia, CEO of Central Desktop, on the day of the Texas primary on what the Obama campaign was doing in Texas and what they did in California. Prior to our conversation I read his Central Desktop blog post, “Barack Obama and The Long Tail of Politics.” It spoke well to the general issues of the long tail, but I wanted to know what they actually did with the software, and Issac filled me in and took me to the Obama Texas site to see some stuff while it was still up. I was very impressed.
Howard Dean made effective use of meetup.com to organize meetings and his web site to gather donations in his 2004 campaign. Many other politicians have since used their web sites to gather donations. Some, such as Mitt Romney, have even employed tools such as salesforce.com to manage the donation process. Almost all campaigns also started blogs in 2004. The Obama campaign has gone a step further and uses web 2.0 tools to help train and organize their volunteer supporters, allow volunteers to rapidly update information and, in some cases, provide web 2.0 tools to help manage their volunteer efforts. The core staff has also used these tools within the campaign.
Central Desktop is an on demand collaboration platform that is wiki-based and designed for the business user. A political campaign is also a business, as well as a movement, and is really a rapidly growing startup that has huge collaboration and communication needs. I will write about the details of Central Desktop in a follow on post but want to focus on its use within the Obama campaign in this piece.
The use of Central Desktop started in the California campaign where the Obama people faced the task of developing and managing a field operation in a geographically massive and diverse state. According to Issac, the conventional wisdom was that you could really only campaign in California effectively through TV and direct mail. No one had tried to build a field operation from the grass roots up in California since Bobby Kennedy. Several volunteers started using Central Desktop to coordinate their internal efforts. It worked well so they decided to open it up to more volunteers as they hired and then organized a field operation that enlisted 6,000 precinct captain volunteers.
They set up MyPrecinct pubic workspaces for selected precinct captains. This allowed them to manage their efforts with task assignment, calendaring, documents, lists of key information, and other workspace tools. These spaces were separate form the main web site. They allowed the precinct captains to manage and organize themselves, reducing the burden on the central staff and on the central web site staff. It also reflected the more decentralized operational mode of the campaign. One of the main themes is increased participation in the political process, and this allowed for increased participation in the workings of the campaign. While Obama did not win in California, he did manage to close the gap and gain significant delegates.
As the Obama campaign moved on to Texas, Central Desktop came with them. Since this campaign was still current at the time of the interview with Issac, I was able to see much more about what was going on. Here the main focus was to the use the tool to quickly train precinct captains on their job and provide the information they need. The wiki based tool allowed for rapid content development in the few weeks leading up to the Texas campaign and then maintenance and updates by volunteers. Central Desktop has many permission levels so the content could not be spammed or trashed as sometimes happens in public wikis.
New or prospective precinct captains can go the Precinct Captain Learning Center, a separate application from the main web site. I put the link in but I am not sure how long it will be up. You are first greeted by these choices on the home page:
1. “Apply to be a Precinct captain – not yet a Precinct captain – click here to sign up”
2. “Get Started – First time visiting the site – Start here” – the page starts with – “From the entire Obama for America community in Texas– staff, volunteers, and supporters — we sincerely thank you for stepping up and taking responsibility for a piece of this movement… (then it goes on after more welcoming) – Time is precious — click here to get started now!” You go to a clear and detailed list of steps to take. – Step One – learn your role, Step Two – Call 20 voters using MyPrecinct (with many quick guides on effective calls), Step Three: Recruit Help (with more guidance).
3. “New Features in the MyPrecinct calling tool” – this section has screen shots and explanations. It showed you how to do data entry. The precinct voters are already entered and when you want to update the results of a call – you click on edit data giving you wiki editing rights. You also get rolled up data on your efforts. In addition, there was also a My Precinct Team feature where you can meet other precinct captains through their contact information for further collaboration.
4. “Find Your Early Voting Location” – here the wiki format is useful in up dating information
There are also many links in the side bars under training & tutorials, help (FAQs, contact your organizer), and resource center (issues, fact check, office locator, etc.). Underneath the four main sections above were three links with graphics:
Share Your Story – people can write about how they got involved in the campaign in a blog format
Office locator – with maps – the wiki tool helped with the updates
The Texas Two-Step – clearly written explanation of the hybrid primary voting and caucus process that explained in a way that I had not heard in the media.
This was all done in a few weeks and allowed for more effective participation but a campaign that is attempting to bring new people into the process and make them effective. The campaign sates on its main web site, “I’m asking you to believe. Not just in my ability to bring real change in Washington… I’m asking you to believe in yours.” It is nice to see the campaign use participatory web 2.0 tools to further enable people in this process. I hope that whoever gets elected will try to engage more people in the political process through tools such as these.
