by Hylton Jolliffe
May 21, 2009 at 6:22 am · Filed under
Media, NPR, Webinars
We’ve created a highlights doc of the discussion we hosted here last week between Vivian Schiller, the CEO and president of NPR, and Scott D. Anthony, the president of Innosight and author of the forthcoming book: The Silver Lining: An Innovation Playbook for Uncertain Times. Recording of the conversation, entitled “Innovating through the Storm: Insights on the Disruption in the Media Industry” and sponsored by Microsoft, is available here.
Vivian, on the importance of disrupting oneself:
“It’s critical that we think about… becoming our own disruptors.”
Scott, as a follow-up:
“The time when it’s easiest to master disruption is the time when sometimes you feel like you don’t need to do it because your core business is doing pretty well.”
Scott, on value:
“When you think about business models it’s important to unpack it and say, ‘What are you doing that’s going to create value? What are you doing that will allow you to deliver value? And how are you going to make sure you capture that value?’”
Vivian, on freeing up their content:
“We want people – we want our users and listeners to look at it and create – to look into our archive, look at our content and figure out other ways to display and to distribute our material so that it reaches the most number of people.”
Scott, on search:
“A good editor is really critical in guiding me somewhere and sometimes I don’t even know what I’m searching for; I need to have some discovery. And again, these two other jobs related to search—the guiding and the discovery—are places where I think today’s solutions still don’t address those areas particularly well.
Scott, on quality:
“[Companies] really have to recognize that quality is a relative term and convenience and simplicity are oftenpen overlooked innovation levers that people can pull to grow businesses and to create new profit streams.”
Vivian, on the need to experiment:
“[You need] to accept going in that you will try something and many of your experiments will fail and that that’s okay… The “stop doing” is very tough for many traditional media organizations and if there is a “stop doing” there is sometimes a reluctance to try again.
Vivian, on audience interaction:
“Our very powerful, engaged, smart, savvy audience is a huge potential for us in terms of the kind of value they create and you will see more and more of that from us in terms of our interaction with our audience. “
Scott, on opportunity:
“There really is a lot of collective wisdom that still isn’t captured. And if you can find ways as a media organization to help facilitate or tap into that collective wisdom and bring some order to it, it’s an area that still is not completely tapped.”
To download the full doc, click here.
by Hylton Jolliffe
May 14, 2009 at 4:19 pm · Filed under
FASTforward'09, Media, NPR, News, Webinars
This morning the FASTforward Blog hosted a great discussion between Vivian Schiller, the CEO and president of NPR, and Scott Anthony, the president of Innosight and author of the forthcoming book: The Silver Lining: An Innovation Playbook for Uncertain Times.
Moderated by Renee Hopkins Callahan and sponsored by Microsoft, the discussion touched on topics ranging from:
- the challenges of today’s news business, NPR’s particular “business” and its need to “be its own disruptor”
- the “misalignment” of business models with real value in some of today’s media companies
- the role of technology in enhancing the user experience
- the importance of good editors and harnessing the collective intelligence of informed human beings
- framing disruption as not just a threat, but also as an opportunity
- the viability of charging for content and other forms of monetizing content
- the need to experiment *and* be willing to fail often
- the importance of innovation even, sometimes, in the absence of a clear business model
Click on the link below to access the full recording of the conversation – you can play it in place or download it as a podcast. And stay tuned to this space in the coming days for a trancript of the discussion as well as a highlights piece we’ll be publishing.
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by Hylton Jolliffe
May 11, 2009 at 10:37 am · Filed under
Clayton Christenson, Webinars
A reminder that we will be hosting another discussion in the FASTforward Insight Series – Innovating through the Storm: Insights on the Disruption in the Media Industry – this Thursday, May 14, from 11:00 AM – 12:00 PM EDT.
Expect a real treat for this conversation between Vivian Schiller, the newish president and CEO of NPR and Scott Anthony, the president of Innosight and the author of the forthcoming book “The Silver Lining: An Innovation Playbook for Uncertain Times” from Harvard Business Press. Moderated by Renee Hopkins Callahan, the editor of Strategy & Innovation, the hour-long webinar will explore the many challenges media companies are facing and how they’re navigating through truly disruptive times.
We’re lucky to have two people so qualified to speak to the issues at hand – Vivian was previously the SVP and general manager of NYTimes.com, and Scott spearheaded the “Newspaper Next” project with the American Press Institute, is a colleague of Clayten Christensen, the renowned innovation thinker and specialist, and is president of the innovation strategy firm Christensen founded.
Find out more and register today.
Also, if you’re interested in downloading “The Great Disruption” a free chapter of Scott’s book, due out in a few weeks, register here.
by Hylton Jolliffe
March 12, 2009 at 9:52 am · Filed under
Innovation, Webinars
Earlier this week, the FASTforward Blog hosted a great discussion on how leading companies are designing “social-ness” into their business processes and customer experiences. Moderated by David Rogers, the executive director of the Center on Global Brand Leadership at Columbia Business School, the conversation with several practitioners from Dell and Best Buy explored the particular programs and processes their respective companies have devised as well as shared their learnings and advice for other companies considering the same.
Our panelists:
- Gary Koelling and Steve Bendt – the founders of Best Buy’s Blue Shirt Nation
- Richard(atDell) Binhammer – Social Media and Corporate Reputation Management, Dell.
Click on the link below to access the full recording of the conversation – you can play it in place or download it as a podcast. (Our apologies for the audio issues during the call. You should find the sound in the recording substantially better after the good scrubbing we gave it.)
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by Joe McKendrick
January 20, 2008 at 6:31 pm · Filed under
Business Intelligence, Enterprise 2.0, Enterprise Social Computing, Enterprise Software, Facebook, Information Management, Interview, SAP, Social Networking, Web 2.0, Webinars
Web 2.0 — as glorified by Time Magazine when the publication named “You” as the Person of the Year — has moved from entertainment and social networking medium to strategic corporate weapon.
That’s the view of best-selling author and digital society guru Don Tapscott, who recently declared that Web 2.0 “is no longer about hooking up online or creating a gardening community of putting a video onto YouTube… The new Web, so-called Web 2.0 and service oriented architecture are really becoming a new mode of production, and changing the ways that we innovate, the ways that we make decisions, the ways that we collaborate, and the ways that companies engage with the rest of the world.”
Don is a featured speaker at the upcoming FASTForward ‘08, to be held February 18-20 in Orlando, Florida.
I recently moderated an ebizQ Webinar in which Don discussed how Web 2.0 technologies and approaches are dramatically changing the way businesses manage and analyze information. (Audio replay available here – registration required.)
Don Tapscott broke new ground in 1996 with his book, The Digital Economy: The Promise and Peril of Network Intelligence. His latest book is Wikinomics: How Mass Collaboration Changes Everything, co-authored with Anthony Williams.
In our Webcast, Don described how he sees the Web 2.0 world — with its high degree of collaboration — changing the face of business intelligence to “collaborative intelligence.” Prior to the introduction of Web 2.0 methodologies, he explained, internal data had “been accessible in various limited ways through traditional ERP reporting systems, MIS and business intelligence.”
Now, he continued, “for the first time, this is all being supplemented by massive quantities of additional data that is created through new models of collaboration, as consumers and employees use the new tools of collaboration — wikis, blogs and social networks.”
“The marriage of this new accessible data with the firm’s traditional internal data creates an unprecedented challenge, as well as an opportunity to gain insight into the behavior of the company’s most important stakeholders, and to translate that knowledge into success in the marketplace.”
The speed of Web 2.0 processes is also changing what end-users expect from BI approaches as well. “Think about if you do a Google search, you get the results back instantly. If the results took half a minute, or five minutes, or 10 minutes, you’d probably stop using Google so much. Traditional BI was kind of like that — which is part of why we didn’t use it so much Because you’re calling out to a disk, basically.”
The merging of Web 2.0 and business intelligence has become an enormous opportunity for growth, Don said. “For starters, we’re seeing the integration of business intelligence, which has historically has been about numbers, with content and knowledge management, which has been historically about words.” For example, Don foresees the rise of of 3-D visualization of BI data.
“The mother of all opportunities is people across an organization being able to collaborate more effectively around data.” He calls this collective intelligence the holy grail, in which “minds across an organization can come together around information and data that they believe and is relevant and timely and pertinent to them.”
(An audio replay of our recent Webcast is available here – registration required.)
