The FASTforward Insight Series: Putting the “Social” in Customer Experience
The FASTforward Insight Series, which kicked off on January 27th with an interview with Clay Shirky, the author of “Here Comes Everybody,” explores how the emergence of the Social Web and Social Enterprise are changing the way people browse and buy, search and act on content, connect to their friends and peers, and what it all means to business, particularly during trying economic times.
UPCOMING
Putting the “Social” in Customer Experience – March 12th, 2009
Participants: Best Buy’s Blue Shirt Nation founders: Gary Koelling and Steve Bendt
In this webinar we will examine the increasing importance of social media in customer relationship management and ecommerce. How is it affecting communication between companies and their customers and prospects? How does it impact the importance of content, context and contacts? How are new platforms and capabilities enhancing users’ experience and deepening their relationships with companies? And how can being social increase customers’ connection to the company and propensity to buy.
Interested in joining us? Email us at info@fastforwardblog.com and we’ll alert you when registration opens.
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